Scheduling Coordinator (Spanish Speaking)

We are currently seeking a detail-oriented and highly organized Scheduler to join our growing team. This role is essential in ensuring seamless coordination between clients, families, and clinical staff while maintaining accurate schedules and timely communication. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is committed to supporting quality service delivery through efficient scheduling and administrative support.

Job description

Minimum qualifications:

• Spanish Speaking (Required)
• At least 1 year of experience in scheduling, healthcare administration, or ABA services (Required)
• Experience may be substituted for the educational requirements at the discretion of agency directors.

Key Responsibilities & Duties:

• Coordinate and maintain schedules for clients and Clinical staff
• Match staff availability with client needs while optimizing schedules and productivity.
• Communicate schedule changes, cancellations, and coverage needs with families and clinical staff.
• Assist with onboarding new clients by coordinating therapy schedules.
• Monitor open availability and proactively fill schedule gaps.
• Collaborate with Supervisor and Clinical teams to ensure continuity of services.
• Respond to scheduling inquiries in a timely and professional manner.
• Maintain accurate scheduling records in the company's scheduling system.
• Coordinate scheduling process and needs with multiple clients and levels of staff by adhering to various guidelines such as funding source requirements, HR laws such as meal period breaks and overtime, minimizing mileage and drive time by zoning.
• Assisting with verifying client insurance coverage and benefits
• Maintain confidentiality in all aspects of client, staff, and company information
• Ensure clients are scheduled at 100% of recommended hours and maintain company standard of contract fulfillment
• Utilize strong customer service skills to ensure 100% client satisfaction
• Track and analyze cancellations, make-ups; minimize cancellations and missed sessions by rerouting or rescheduling clinical staff and schedule make-ups for cancellations
• Plan in advance and foresee any problems that might arise as well as plan for holiday breaks
• Communicate and maintain positive relationships with clients, Funders, Clinical team and admin team.
• Execute all communication in a prompt, accurate, professional and courteous manner

Location: OC Office

Rate: $23 to $25 per hour

Job Type: Full-time

Schedule: Monday to Friday (9AM-6PM)

What we offer:

• Comprehensive Benefits – Medical, Dental, Vision, Disability, Life insurance (FT employees)
• Sick time paid (72 hours accrual)
• PTO (40 hours accrual)
• Competitive pay
• Career growth

Ability to commute/relocate:

• Anaheim, CA 92806: Reliable commute or planning to relocate before starting work (Required)

Requirements:

• Medical scheduling: 1 year (Required)
• Experience with ABA scheduling (preferred)
• Customer service: 1 year (Preferred)
• Bachelor of Arts Degree from an accredited college or university (Preferred)

Language:

• Spanish (Required)

Work Location: In person

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid training
• Vision insurance

Application Question(s):

• Do you have experience with ABA scheduling?

Experience:

• Medical scheduling: 1 year (Required)
• Phone etiquette: 1 year (Required)

Work Location: In person