Scheduling Manager

Job Title: Scheduling Manager
Location: Mokena, IL (on-site)
Salary: $68,000.00-$70,000 annually
Schedule: Full-time

OVERVIEW

Blue Line Security Solutions is hiring a Scheduling Manager to oversee officer coverage across our client sites. This role owns the master schedule — building it, protecting it, and fixing it when things go sideways at 2 a.m. You'll work side by side with our operations Managers and field supervisors to make sure every post is filled by a properly licensed officer, every day.

This is a fast-moving, people-heavy role. If you're organized, calm under pressure, and good at getting people to pick up a shift they didn't plan on, you'll do well here.

JOB DESCRIPTION

• Build, publish, and maintain schedules for all assigned client sites, including 24/7 and multi-shift accounts
• Fill open shifts, call-offs, and no-shows quickly to maintain 100% post coverage
• Monitor and control overtime; identify recurring coverage gaps and recommend staffing fixes
• Verify that every scheduled officer holds a current PERC (and FOID/Firearm Control Card where the post requires it) plus any site-specific training before they're placed
• Coordinate daily with Operations Managers, field supervisors, and account managers on coverage changes, new starts, and client requests
• Maintain accurate time and attendance records and resolve punch discrepancies ahead of each payroll close
• Track and report on fill rate, overtime, unbilled hours, and turnover trends for leadership
• Support onboarding by scheduling new officers into training and initial post assignments
• Serve in an after-hours on-call rotation for urgent coverage issues
• Supervise and develop scheduling/dispatch staff as the team grows
• Partner with HR on attendance documentation, availability changes, and leave-related coverage

JOB QUALIFICATIONS

Required:

• High school diploma or GED
• 3+ years of scheduling, dispatch, or workforce coordination experience in a 24/7 environment (security, staffing, healthcare, logistics, or similar)
• Proven ability to manage high-volume schedules across multiple locations
• Strong proficiency with scheduling/workforce management software and Microsoft Excel
• Excellent verbal and written communication; comfortable making a high volume of calls and texts
• Sound judgment under time pressure and the ability to hold people accountable professionally
• Valid driver's license and reliable transportation
• Availability for occasional after-hours, weekend, and holiday coverage needs

Preferred:

• Associate or bachelor's degree in business, criminal justice, or a related field
• Prior experience in contract security or guard services
• 1–2 years supervising a scheduling or administrative team
• Active Illinois PERC
• Bilingual (English/Spanish)

BENEFITS

• Medical coverage through an Individual Coverage HRA (ICHRA) administered by Gravie — BLSS provides a monthly tax-free allowance you use to purchase the individual plan that fits you best
• Dental, vision, Life, STD, LTD, Critical Illness, Hospital Indemnity, and Accident coverage through MetLife
• 401(k) retirement plan
• Paid Time Off

Blue Line Security Solutions is an Equal Opportunity Employer.