Scheduling Manager

We are a company that installs kitchen safety appliances, and we are seeking an organized, detail-oriented and proactive Scheduler to join our team. In this role, you will be the main point of contact for customers and our installation team, managing the scheduling of installation and service appointments from start to finish. The ideal candidate is a reliable communicator who handles multiple priorities well and keeps the schedule running smoothly.

Responsibilities:

• Schedule, confirm and remind customers of installation and service appointments by phone, email and text
• Add, cancel or reschedule appointments at the request of customers or the team
• Coordinate technician and installer calendars and make sure jobs are assigned efficiently
• Resolve scheduling conflicts and communicate changes quickly to customers and field staff
• Give customers the information they need before their appointment
• Keep accurate job and scheduling records in the company systems
• Prepare schedules and reports as requested by management
• Provide excellent customer service and flag delays or issues early

Qualifications:

• Previous scheduling, dispatch or administrative experience
• Strong written and spoken English
• Computer competency, including calendar and scheduling software and data entry
• Excellent communication and customer service skills
• Strong attention to detail and organization
• Ability to handle more than one task at a time and solve problems quickly
• Proactive, reliable and able to work with minimal supervision