Scheduling Officer

At HelpAlong, we support people to live with independence, dignity and choice.

HelpAlong is seeking a casual Scheduling Officer to join our team in Strathpine. Reporting to the Operations Manager, you will play an important role in coordinating rosters and supporting the delivery of quality services to our clients.

Ready to make your next move while making a real difference in people’s lives? We’d love to hear from you.

As a Scheduling Officer, you’ll support operations by coordinating Disability Support Worker (DSW) rosters, ensuring client needs are met while balancing staff availability. You will work closely with the Service Delivery team and other departments to keep scheduling operations running smoothly.

What You'll Do:

• Coordinate day-to-day rostering across Supported Independent Living houses, and Community Access services
• Manage scheduling communications including phone, email and text messages
• Respond promptly to shift changes and cancellations in a professional manner
• Work with the wider corporate team to improve scheduling processes

Ideally, you will have:

• Previous experience in a scheduling, rostering or administrative role (desirable)
• Understanding of the NDIS framework and requirements
• Ability to learn new systems; experience with Brevity is an advantage
• Strong organisational, multitasking and communication skills, using your attention to detail to ensure accuracy
• Ability to manage competing demands and as part of a team

Why Join Us?

• Purpose & Impact – Be part of an organisation that supports people to live the life they choose, making a direct impact every day

• Supportive Team Culture – Work alongside experienced leaders and teams who are present, responsive and focused on your success

• Rewards & Recognition – We recognise our people through our Kudos Credit and Peer Recognition program

• Training & Capability Building – Access ongoing training through Care Gigs Academy and internal competency programs aligned to your role

• Office Perks – Located north of Brisbane with onsite parking, away from city traffic, plus a regular coffee van visit to keep you going

About Us

HelpAlong is a registered NDIS provider supporting participants across South East Queensland.

Our focus is on safe, consistent and well-maintained environments that support quality care. We invest in our systems, properties and people to ensure our homes are safe and fit for purpose.

At HelpAlong, our people are central to what we do. We work as one team to support participants and each other.

If you would like to know more, click Apply Now or call [07 3544 6994](tel:07 3544 6994) for a confidential discussion.