Scheduling Officer

Undertake accurate and timely planning and scheduling of hearing rooms, QCAT judicial officers and tribunal decision-makers, interpreters, and parties across all QCAT jurisdictions using a computerised file management system.

Provide frontline services to service users daily, over the phone, in person and/or in court. In doing so, you will keep stakeholders at the centre of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests, issues and complaints.

Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including QCAT judicial officers and tribunal decision-makers, government agencies, self-represented litigants, and the public.

Take ownership of developing skills, maintaining up-to-date knowledge of current practices and procedures, seeking feedback, and staying motivated when managing challenging tasks.

Identify and take appropriate action in resolving scheduling issues with decision makers, QCAT and Magistrates Court registry staff in a timely and professional manner.

Use, update and monitor relevant databases, digital tools, and files in line with departmental guidelines to ensure the integrity and accuracy of data.

Make travel arrangements, provide information and support to decision makers and hearing support officers delivering tribunal services across Queensland.

Provide general administrative support as directed by the Scheduling Manager.

Participate in and complete QCAT initiatives, business improvements and activities to support the achievement of the QCAT business plan and strategy.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.