Scheduling Specialist

Scheduling Specialist

Centurion Security & Investigations – Orem, UT
$20.00–$22.00 per hour
Full-Time | In-Person

Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m., with flexibility and availability outside standard business hours for urgent staffing needs, including call-offs and coverage issues.

Why Join Centurion?

• Upbeat Team Culture
• Competitive hourly pay
• Growth and advancement opportunities
• Direct impact on daily operations and client service
• Fast-paced, high-responsibility role with leadership visibility

Position Summary

Centurion Security & Investigations is seeking a highly organized, proactive Scheduling Specialist to oversee staffing and scheduling for 50–100 security officers across multiple client locations.

The primary responsibility of this role is to maintain 100% staffing coverage across all assigned client sites and shifts. The Scheduling Specialist will create and publish monthly officer schedules, coordinate assignments, manage availability and time-off requests, respond to call-offs, and arrange replacement officers to ensure all client staffing commitments are met.

The ideal candidate will take ownership of scheduling operations, anticipate staffing shortages, and respond quickly to changing operational needs to ensure every required post is covered.

This is a fast-paced, high-accountability role requiring strong organizational, communication, and problem-solving skills, along with the flexibility to address urgent staffing needs outside standard business hours when required.

Key Responsibilities

• Monthly Scheduling: Prepare, organize, finalize, and publish monthly schedules for 50–100 security officers across multiple client sites.
• 100% Client Coverage: Maintain 100% staffing coverage across all assigned client locations and required shifts, ensuring every post has an assigned officer.
• Staffing Management: Coordinate officer assignments based on availability, qualifications, licensing, training, and site-specific requirements.
• Fill Open Shifts: Identify vacancies and arrange qualified replacement officers promptly to prevent uncovered posts.
• Manage Call-Offs: Respond quickly to officer call-offs, unexpected absences, and urgent staffing changes.
• Proactive Coverage Planning: Review upcoming monthly schedules, identify potential staffing shortages, and secure replacements before coverage is affected.
• Availability & Time-Off: Manage officer availability, time-off requests, shift preferences, and scheduling conflicts while prioritizing client coverage requirements.
• Meet Client Commitments: Ensure staffing arrangements meet contractual obligations, scheduled hours, and site-specific operational needs.
• Communication: Communicate monthly schedules, assignments, schedule changes, and coverage updates clearly to officers, supervisors, and management.
• Scheduling Records: Maintain accurate schedules, attendance confirmations, officer availability, and staffing records in company systems.
• Coverage Reporting: Track staffing levels, coverage rates, unfilled shifts, call-offs, and other scheduling performance metrics.
• Process Improvement: Work with leadership to improve scheduling efficiency, reduce staffing gaps, and strengthen coverage reliability.
• After-Hours Support: Respond to urgent scheduling issues outside standard business hours when necessary to maintain client coverage.
• Accountability & Escalation: Take ownership of resolving coverage gaps, pursue reasonable replacement options, and promptly escalate issues that threaten client coverage.

Schedule & Availability

• Standard Hours: Monday–Friday, 9:00 a.m.–5:00 p.m., in-office.
• After-Hours Availability: Must be available to respond to urgent scheduling needs outside standard business hours, including officer call-offs and unexpected coverage requirements.
• Rapid Response: Prompt action is required to resolve staffing gaps, coordinate replacement officers, and address urgent coverage issues or emergencies.
• Coverage Priority: Maintain 100% client-site coverage by proactively addressing staffing issues and coordinating replacements as quickly as possible.

Qualifications- Preferred

• Experience in scheduling, dispatching, workforce coordination, or operations
• Experience managing multiple employees or job sites

Required Skills

• Organization: Strong multitasking and scheduling skills.
• Communication: Clear, professional written and verbal communication.
• Problem-Solving: Ability to work under pressure and resolve staffing gaps quickly.
• Reliability: High accountability and consistent follow-through.
• Technical Skills: Proficiency with Microsoft Excel, Office, Outlook, and Google Workspace.
• Flexible Availability: Must be available for urgent scheduling needs outside 9:00 a.m.–5:00 p.m., including evenings, weekends, and unexpected call-offs when required.
• Responsiveness: Ability to act quickly to maintain 100% client-site coverage.

Benefits

• Paid Time Off (after 12 months)
• Growth and advancement opportunities
• Supportive and fast-paced team environment
• Health Plans (after 60 days)

About Centurion Security & Investigations

Centurion Security & Investigations provides professional in-person security services. The company focuses on operational reliability, strong communication, and consistent service delivery for both clients and officers.

Core Values

• Communication
• Honesty & Integrity
• Growth
• Accountability
• Gratitude

Pay: $20.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What makes you a strong fit for this role?
• Please provide contact number:
• Please describe your previous scheduling, dispatching, or operations experience.
• What is your earliest available start date?
• What does your available schedule look like?

Education:

• High school or equivalent (Required)

Experience:

• scheduling, dispatching, or operations: 1 year (Required)

Ability to Commute:

• Orem, UT 84097 (Required)

Work Location: In person