SCHOOL CUSTOMER CARE SUPPORT

SCHOOL CUSTOMER CARE SUPPORT

Position: School Customer Care Executive / School Customer Support

Purpose:To coordinate with schools and ensure smooth handling of school uniform requirements, orders, deliveries, and customer support from order confirmation to final delivery.

Key Responsibilities:

-Coordinate with schools regarding uniform requirements, designs, sizes, quantities, and specifications.

• Handle school enquiries and provide timely responses and updates.

• Follow up on school orders, purchase orders, approvals, and production status.

• Coordinate with production, stores, quality, packing, and dispatch teams.

• Track order progress and ensure timely delivery to schools.

• Maintain school-wise order details, size details, and delivery records.

• Handle complaints related to size, quality, colour, stitching, missing items, or delivery.

• Coordinate for replacements, alterations, and pending items when required.

• Maintain proper communication and follow-up with school representatives.

• Share dispatch details, invoices, delivery challans, and other required documents.

• Collect customer feedback and report recurring issues to the management.

• Ensure all school requirements are recorded and followed up until closure.

• Maintain good professional relationships with schools and ensure customer satisfaction.

Skills Required:

• Good communication and customer-handling skills.

• Basic knowledge of MS Excel / Google Sheets.- Good follow-up and coordination skills.

• Ability to maintain records and prepare reports.- Problem-solving and complaint-handling ability.

• Knowledge of school uniform / garment order processes will be an added advantage.

• Tamil and English communication skills preferred.

Performance Focus:

• Timely response to schools.- On-time order follow-up and delivery.

• Quick resolution of customer complaints.

• Accurate order and size records.- Customer satisfaction and strong school relationships.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person