School Customer Service Receptionist

We’re Hiring: Customer Service Receptionist

Job Type: Full-time (In-person)

Love working with children? Enjoy interacting with parents and providing exceptional service? Join our growing school community! Hawking School is looking for a warm, professional, and energetic Customer Service Receptionist to be the friendly face and voice of our school.

Role Overview

As a Customer Service Receptionist, you will serve as our essential Front-of-House representative and the first point of contact for students, parents, visitors, and vendors. You will ensure a welcoming reception environment, manage day-to-day enquiries, support daily administrative logistics, and facilitate smooth communication across the school.

Key Responsibilities

1. Front-of-House & Visitor Management

• Warmly welcome visitors, parents, students, and vendors to the school reception.
• Handle incoming mail, courier packages, and general deliveries promptly.

2. Enquiries & Parent Engagement

• Respond professionally to enquiries received via telephone, email, WhatsApp, and walk-ins.
• Provide accurate information regarding school programmes, schedules, admissions, and general activities.
• Handle parent concerns and feedback with patience, empathy, and tact, escalating complex issues to management when necessary.
• Assist in drafting announcements and managing parent broadcast channels (e.g., WhatsApp broadcast groups).

3. Student Care & Daily Administrative Support

• Monitor daily student attendance, contact parents of absent students to show care and confirm reasons for absence, and log details for teachers.
• Assist with student welfare at the front office (e.g., handling late arrivals or early dismissals).
• Support school events (e.g., Open Day, Sports Day, Graduation) with visitor registration, distribution of materials, and general logistics.
• Assist with basic administrative tasks, including preparing letters, circulars, and updating records as assigned.

What We’re Looking For

• Language: Fluent in spoken and written English. (Ability to speak Mandarin is a strong advantage).
• Skills: Proficient in basic computer applications (MS Office, email, messaging tools).
• Attributes: Pleasant personality, excellent communication skills, patient, responsible, highly organized, and confident in dealing with parents.
• Experience: Experience in customer service, reception, or a school/enrichment centre setting is an added advantage. Fresh graduates with good interpersonal skills are welcome to apply!

Why Join Us?

• Lunch provided
• Staff excursions & team bonding activities
• Friendly, supportive, and children-focused environment
• Opportunities for career growth and professional development
• Training Provided
• Attractive Pay

How to Apply

If you are excited to be part of our team, please fill out our online application form by clicking the link below:

https://docs.google.com/forms/d/e/1FAIpQLScR\_oTAZ1EvyN4fvK8Dewmi5vCYqjBQNLESGIA5InvtbYgAKg/viewform?usp=header