School Fee Support Officer

POSITION DESCRIPTION

POSITION TITLE: School Fee Support Officer

RESPONSIBLE TO: Director of Business and Operations

EMPLOYMENT: Fixed-term Part-time (5 hours per day, 3 days per week. Specific working days are negotiable)

ABOUT THE ROLE

The School Fee Support Officer is responsible for debtor management and collections, supports the accounts' receivable function when required, and contributes to process improvement initiatives.

KEY RESPONSIBILITIES

· Manage and monitor debtor balances for families

· Follow up outstanding fees and overdue payments in a timely and professional manner

· Negotiate and establish payment plans with families, and monitor ongoing compliance with agreed arrangements

· Identify and support families experiencing financial hardship, referring to appropriate assistance options or escalating to the Finance Manager where required

· Respond to fee-related enquiries and resolve billing queries or disputes promptly and courteously

· Work closely with the Accountant to assist with the preparation of fee statements

· Provide receipting support as required

· Maintain accurate records of collection activity, payment arrangements and correspondence

· Prepare regular reporting on debtor status, aged balances and collection outcomes for the Finance Manager

· Assist with the implementation of process improvement initiatives within the Accounts Receivable function

· Provide occasional backup support for the wider accounts receivable function

Other duties as required by the Headmaster or their delegate.

KNOWLEDGE, SKILLS AND EXPERIENCE

· Demonstrated experience in collections and accounts receivable, ideally within an education environment

· Sound understanding of debtor management practices

· Proficiency in Microsoft Word and Excel

· Excellent written and verbal communication skills, with the ability to negotiate effectively

· Strong administrative skills with high attention to detail

· Ability to maintain a high level of confidentiality

· Demonstrated ability to manage competing priorities and meet deadlines

· Must maintain (or be willing to obtain) and provide the School with the evidence of a current Working with Children Check

· Must maintain and provide the School with the evidence of current First Aid and CPR qualifications (teachers)

· Adhere to all school policies, procedures, and codes of conduct

· Follow instructions from the Headmaster or their delegate in a timely and professional manner

QUALIFICATIONS

· A degree or certification in Finance or Economics would be well regarded

PERSONAL CHARACTERISTICS

· Warm and respectful manner

· Professional in all interactions

· Adaptable and resilient