School Front Office Executive

Job Description – School Front Office Executive

Job Title: Front Office Executive
Department: Administration
Reports To: Principal / School Management

Job Purpose: To manage the school's front desk, welcome visitors, handle phone calls, assist parents, maintain records, and ensure smooth day-to-day front office operations.

Roles and Responsibilities

• Visitor Management: Welcome parents, visitors, and guests politely and guide them to the appropriate department.
• Phone Call Handling: Attend incoming calls, respond to general enquiries, and transfer calls to the concerned staff.
• Parent Assistance: Address parents' queries and provide correct information about school timings, events, and procedures.
• Communication Management: Receive and communicate messages to the Principal, teachers, and other staff members.
• Record Maintenance: Maintain visitor registers, call records, appointment schedules, and other front office documents.
• Appointment Scheduling: Schedule appointments with the Principal, teachers, and management as required.
• Student Support: Assist with general student-related enquiries and coordinate with the concerned staff when necessary.
• Courier and Document Handling: Receive, record, and distribute letters, parcels, and official documents.
• Administrative Support: Assist with printing, photocopying, filing, data entry, and other office activities.
• Front Desk Management: Ensure the reception area remains neat, organised, and professional.
• Coordination: Coordinate with teachers, administration, transport, accounts, and other departments.
• Confidentiality: Maintain the confidentiality of student, parent, and school information.

Required Qualifications and Experience

• Graduate in any discipline.
• Experience: 1–3 years of experience in front office, reception, or administration; school experience is preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge, MS Office, and email handling.
• Professional telephone etiquette and a pleasant personality.
• Good organisational, multitasking, and problem-solving skills.
• Ability to handle parents and visitors patiently and professionally.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person