Scientific Customer Service Representative

Are you ready to take your scientific knowledge beyond the lab and into a fast-paced commercial environment?

This is a fantastic opportunity to combine your technical expertise with customer interaction in a role where you'll make a meaningful contribution every day. You'll be joining a positive, forward-thinking company that values fresh ideas, initiative, and teamwork.

You'll work closely with a dedicated Customer Service colleague to support our sales and service teams, becoming an integral part of delivering outstanding service to customers across New Zealand.

If you're looking for a role where your expertise is valued, your development is encouraged, and your contribution genuinely makes a difference, we'd love to hear from you.

The preferred hours of work are Monday to Friday, 8.00am-4.30pm.

We value our team and are proud to offer:

• Competitive market salary and Kiwi Saver Subsidy
• Personal development through ongoing training and support from experienced colleagues and suppliers.
• Free on-site car parking
• Casual but professional workplace, with strong collaborative internal relationships
• Ellerslie village, bus-stops and train station are located within a short walking distance.

Key Responsibilities:

• Providing front-line rapid response to customer inquiries, upselling, and processing & tracking of orders.
• Providing expert advice on allocated product lines most suited to your technical background
• Supporting the activities of sales reps [e.g. preparing product info & quotes, quote follow ups, tender co-ordination & assistance]
• Supporting the activities of the service & logistics teams [e.g. database management, service bookings; along with providing back-up support to our warehousing function]
• Creating regular, professional electronic promotions, distributing them and following up
• Maintaining customer and supplier databases, and utilizing our CRM

To be successful in the role you will need:

• A BSc in Microbiology, Biochemistry, Cell Biology or a similar scientific qualification
• Previous experience in the laboratory, technical customer service, or sales & marketing within the science sector
• Excellent English language, communication & interpersonal skills
• To be computer savvy with ERP, MS Word, Outlook and Excel experience as well as a working knowledge of desktop publishing and social media platforms
• Exceptional attention to accuracy and detail along with great organizational ability & time management skills
• A real team-player approach, a friendly and positive ‘can do’ attitude and a genuine thirst to continually learn new scientific products and technologies

A background in electrochemistry and/or chromatography would be advantageous but is not essential

About Us:

Alphatech Systems sells a wide range of high quality scientific, technical and medical instruments, reagents & consumables, into research, testing, hospital and industrial laboratories. This opportunity in Customer Services is a mixed content on-site role including Technical Sales & Service support, quoting, inside sales & order processing, regular electronic promotions, and support to Service & Logistics functions.

If you are passionate about providing excellent customer service, please apply now and submit your CV, along with a cover letter, setting out your match to these requirements, your aims and ambitions.

Applicants must be resident in New Zealand and hold New Zealand citizenship, residency or a valid long-term work permit.

Please apply online ASAP as due to the nature of the market we will be contacting suitable candidates as they apply.

All valid applications submitted electronically will be acknowledged by e-mail.