Scitara LIMS Support Analyst

Role**

Scitara LIMS Support Analyst

Required Technical Skill Set**

-Experience with Scitara Digital Lab Exchange (DLX) platform.

-Strong understanding of laboratory informatics ecosystems.

-Knowledge of LIMS, ELN, CDS, and laboratory instrument integration.

-Experience with REST APIs, Web Services, JSON, XML, and middleware technologies.

-Strong SQL and database troubleshooting skills.

-Knowledge of Windows/Linux environments.

-Experience with ServiceNow, Jira, or similar ticketing tools.

Desired Experience Range**

4-6 years

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally it should not be more than 3-5)

-Experience with LabVantage, STARLIMS, Watson LIMS, LabWare, SampleManager, or other LIMS platforms.

-Exposure to cloud platforms (AWS, Azure).

-Knowledge of scripting languages such as Python, PowerShell, or Shell scripting.

Good-to-Have

Strong analytical and troubleshooting skills.

Excellent communication and stakeholder management abilities.

Ability to work in rotational shifts and on-call support models when required.

Ability to manage multiple priorities in a fast-paced support environment.

Strong documentation and problem-solving capabilities.

Responsibility of / Expectations from the Role

-Provide L2/L3 support for Scitara Digital Lab Exchange (DLX) platform.

-Monitor, troubleshoot, and resolve production incidents and integration issues.

-Perform root cause analysis (RCA) and implement  corrective/preventive actions.

-Manage service requests, incidents, problems, and change management activities.

-Ensure platform availability and performance in line with agreed SLAs.

-Support integrations between LIMS, ELN, CDS, MES, ERP, and laboratory instruments.

-Configure, maintain, and troubleshoot data exchange workflows within Scitara DLX.

-Validate interface connectivity and ensure seamless data flow between systems.

-Collaborate with vendors and technical teams during integration deployments and upgrades.