SCM Customer Experience Team Leader

SCM Team Lead  - This role is responsible for leading a defined team and ensuring effective delivery of day-to-day activities, service quality, productivity, and operational performance. The role combines people leadership, operational ownership, stakeholder collaboration, and continuous improvementto enable seamless E2E supply chain execution.

 

• People Leadership & Team Development

  • Hire, coach, mentor, and develop team members/ Promote a collaborative, inclusive, and high-performing culture.
  • Encourage ownership, learning, feedback, and continuous improvement.
  • Lead by example through growth mindset, agility, transparency, and accountability
  • Manage performance, talent development, and succession planning.
  • Build an engaged, inclusive, and collaborative team

• Decision-Making & Execution

  • Lead process improvements and change management initiatives.
  • Prioritize tasks, allocate resources, and track performance to ensure timely delivery.
  • Take accountability for team performance and operational outcomes

• Operational Management / Stakeholder Collaboration

  • Monitor KPIs, productivity, quality, resource allocation and service performance.
  • Align team goals with SCM and business objectives.
  • Promote collaboration and shared accountability.

• Performance & Continuous Improvement

  • Track performance and take corrective action when required.
  • Identify and implement process improvements and best practices.
  • Drive efficiency, service quality, and customer satisfaction

• Change & Agility

  • Support the team through changing priorities, processes, and business needs.
  • Lead process improvements and change initiatives.
  • Contribute to SCM improvement and transformation initiatives.

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Qualifications & Experience

The ideal candidate should preferably have:

• Prior experience in managing teams and should have handled key client portfolios.
• Relevant experience in supply chain, logistics and safety compliances.
• Experience is predictive analysis, risk management and mitigation and Incident handling mechanisms
• Experience managing performance through KPIs, data, and operational insights.

 

Skills & Competencies

• People leadership and coaching.
• Data-driven performance management.
• Continuous improvement and process optimization.
• Change management and adaptability.
• Strategic and E2E thinking.
• Collaborative and growth mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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