SCM Specialist

About the role

Key responsibilities

• The Supply Chain Specialist is responsible for ensuring the efficient execution of purchasing activities, import customs clearance, and reverse logistics (RMA) processes. The role works closely with suppliers, freight forwarders, customs brokers, internal stakeholders, and customers to ensure timely procurement, regulatory compliance, and efficient material flow while maintaining high service levels.
  1. Purchasing & Procurement

·        Coordinate inventory replenishment based on purchasing requirements.

·        Process purchase orders accurately and promptly and monitor supplier order confirmations and delivery commitments.

·        Follow up on outstanding purchase orders to ensure on-time deliveries.

·        Coordinate with suppliers to resolve order discrepancies, shortages, and quality issues.

·        Maintain purchasing records, supplier documentation, and procurement data.

·        Ensure purchasing activities comply with company policies and internal controls.

2. Customs Clearance & Logistics

·        Coordinate import and export shipments with freight forwarders and customs brokers.

·        Prepare and review shipping documentation, including commercial invoices, packing lists, HS Codes, certificates of origin, and other regulatory documents.

·        Ensure all import activities comply with applicable FDA and SIRIM regulations and requirement and company policies.

·        Monitor shipment status and proactively resolve customs clearance issues.

·        Liaise with internal departments and external logistics partners to ensure timely delivery.

·        Identify opportunities to improve logistics efficiency and reduce freight costs.

3. Reverse Logistics (RMA)

·        Manage the end-to-end Return Merchandise Authorization (RMA) process and coordinate product returns, repairs, replacements, and warranty claims between customers, service team and vendors.

·        Communicate with customers, service teams, suppliers, and logistics providers to ensure timely resolution.

·        Track returned products and ensure proper inventory reconciliation.

·        Monitor RMA turnaround time and identify opportunities for process improvement.

·        Maintain accurate records of returned goods and related documentation.

What we're looking for
-Degree in Shipping / Logistic / Supply Chain or others equivalent in related field with 5 – 8 years of relevant experience.

• Candidates with knowledge on import will be added advantage
• Able to communicate and write in English