Screener/Intake Navigator

Job Overview

The Care Enrollment Specialist is responsible for conducting screening interviews and assessments to determine eligibility for services and supports. This role involves gathering information from individuals and families, completing required documentation accurately, and coordinating referrals as needed. The ideal candidate has strong communication, organizational, and interpersonal skills, with the ability to work compassionately and professionally with diverse populations.

Key Requirements & Qualifications

• Education: High School Diploma and 3 years of relevant experience in the healthcare industry. Bachelor’s degree in a related field. Associate degree in a related field. Spanish speaking preferred.
• Experience: 1 to 3 years of experience in healthcare, case management, housing coordination, social services or customer service. Healthcare experience is preferred.
• Skills: Strong communication, active listening, compassionate interviewing, and proficiency navigating digital database platforms.

Responsibilities

• Conducts client intake and screening to assess needs related to housing, food access, employment, transportation, and other social determinants of health.
• Determines program eligibility and completes intake documentation.
• Develop individualized service and social care plans that include client goals, referrals, and follow-up actions.
• Coordinate and submit referrals to internal programs and external social care network partners.
• Track and manage referrals to ensure timely connection to services and successful outcomes.
• Maintain accurate and up-to-date client records in data management systems.
• Provide ongoing follow-up with clients to monitor progress, identify and address barriers, and update service plans as needed.
• Collaborate with internal departments and community partners to expand access to services and resources.
• Assist clients with navigating systems related to housing, benefits, healthcare, and other essential services.
• Ensure all case notes, documentation, and reporting requirements are completed accurately and within required timeframes.
• Participate in required meetings, trainings, and collaborative workgroups related to social care network initiatives.
• Ensure compliance with all program guidelines, confidentiality standards, and data reporting requirements.
• Maintain compliance with federal and state standards.
• Satisfactory completion of mandatory trainings.
• Additional duties as assigned.

This position is in person located at 277 Route 70, Toms River NJ 08755.
Schedule Monday – Friday | 9:00 AM – 5:00 PM

Pay: $22.00 - $25.00 per hour

Benefits:

• Paid time off
• Parental leave

Application Question(s):

• How many years of customer service experience do you have?
• How many years of relevant experience in the social/healthcare care field do you have?
• Do you speak Spanish?

Work Location: In person