Script-based CSR (PERMANENT DAYSHIFT) | URGENT HIRING!!

Benefits:

• Competitive Salary: Get paid what you are worth and then some! Excess leave is paid in cash.
• HMO from Day 1: Enjoy comprehensive healthcare coverage immediately.
• Friendly Workplace: Join a supportive team in our office where collaboration thrives.
• Fast Career Progression: We value talent and dedication, helping you climb the ladder quickly.
• Cutting-Edge Technology: Work with the latest innovations in the industry.

Full Job Description:

We are an award-winning and trusted brand in Customer Management Solutions servicing the best of the best. Our clients range from Australian government departments and agencies, emergency services through to TOP 10 ASX and Fortune TOP 100 global companies.

We are currently looking for enthusiastic and energetic individuals who are quick learners and willing to go the extra mile for our customers. Individuals who can listen to customer service issues and then offer a unique and innovative solution for each enquiry.

The successful candidates for this role will have a strong command of writing skills and will be well-trained in-service knowledge that can be critical for offering quick and accurate assistance to customers.

We are extending this opportunity to candidates who have a genuine passion for customer service excellence.

Required skills:

• Reliability and Work Ethic
• Flexibility
• Multitasking Skills
• Communication Mastery
• Quick Learner
• Active Listening and Empathy
• Problem-Solving Guru
• Conflict Resolution
• Customer Orientation
• Thrive Under Pressure

Advanced skills:

• Expert written and verbal communication skills.
• Tech Savvy — Familiar with common keyboard commands, search engines and a Windows environment
• Record-Keeping Skills
• Typing Speed: At least 40 – 45 words per minute.

Employer questions

Your application will include the following questions:

• Have you ever provided customer service over the phone?
• How many years of customer service experience do you have?
• Which of the following statements best describes your right to work in the Philippines?
• Are you willing to undergo a pre-employment background check?

(Note: We are not a hybrid workplace; we need you in the office for training and continued support.)

Ready to kick-start your career with us? Call our assessment line now and let's make great things happen together. 🌟