Scrum Master

Role & responsibilities

Scrum Master

Job Type: Permanent

Location: Pune, Maharashtra, India (Hinjewadi Phase 03)

Total Experience: 6-15 years

Qualification: MBA

Reporting To: Director of Product Management

About the Role

looking for an experienced Scrum Master to guide our Product and Engineering squads through the day-to-day rhythm of Agile delivery on CulinarySuite and related products.This is a high-visibility role that sits at the intersection of Product, Engineering, QA, and Client Services, and works closely with senior leadership including the CEO, CTO, CPO, Product Directors, and Product Owners to keep delivery predictable, transparent, and aligned to business priorities.

Key Responsibilities

• Facilitate core Scrum ceremonies sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives — across one or more cross-functional squads.
• Partner with Product Owners to maintain a healthy, well-groomed backlog and ensure stories meet Definition of Ready / Definition of Done before and after development.
• Track and report sprint health metrics (velocity, burndown, P0/P1 closure, story quality, unit test coverage) and proactively flag risks to delivery leadership.
• Identify, escalate, and help remove impediments blocking the team's progress, coordinating across Engineering, QA, and Product as needed.
• Coach the team on Agile/Scrum principles and practices, promoting continuous improvement, self-organization, and accountability.
• Support release and roadmap planning by helping translate quarterly priorities into actionable, well-sequenced sprint plans.
• Drive proactive, timely communication with stakeholders and customers on delivery status, dependencies, and date changes.
• Support onboarding of new team members into the team's Agile ways of working.
• Contribute to continuous process improvement across the broader Product organization, sharing learnings across squads.

Required Skills & Experience

• Strong, hands-on Agile and Scrum expertise, including ceremony facilitation and coaching cross-functional teams.
• Proven experience with project/program management, including planning, tracking, and reporting delivery progress.
• Strong stakeholder engagement and communication skills, comfortable working directly with senior executives and clients.
• Demonstrated ability to identify systemic delivery gaps (e.g., roadmap clarity, prioritization misalignment, notification delays) and drive resolution.
• Experience working in a B2B SaaS or enterprise software product environment.
• MBA or equivalent qualification, with 10–15 years of total experience and at least 7 years of relevant Agile/Scrum delivery experience.

Nice to Have

• SAFe or LeSS certification / working knowledge of scaled Agile frameworks.
• Experience with Definition of Done enforcement and quality practices (unit testing, story quality standards) in a mature product organization.
• Prior exposure to institutional foodservice, healthcare, K-12, or other regulated/compliance-driven SaaS domains.

Why Join Us

• Strategic Impact: play a pivotal role in aligning team efforts with the company's vision, directly contributing to operational excellence and client satisfaction in the food-service SaaS domain.
• Professional Growth: develop advanced Agile and Scrum expertise while working closely with senior executives including the CEO, CPO, Product Directors, and Product Owners.
• Meaningful Work: your work directly supports how food reaches patients, students, residents, and employees across the US.
• Growing Product: help build new intelligence and AI capabilities on top of an already live, enterprise-scale platform.