Scrum Master

About the role

The Scrum Master is a servant leader and delivery enabler who helps teams apply agile principles effectively in a complex and evolving technology environment. You will create transparency around progress and risk, facilitate alignment, support continuous improvement, and help establish the conditions for sustainable delivery. You will work closely with Product Owners, engineers, quality specialists, architects, operations colleagues, and business stakeholders while keeping product and technical accountabilities with the appropriate owners.

Key responsibilities

• Facilitate Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement.
• Coach teams on Scrum principles, agile ways of working, self-management, and continuous improvement.
• Help teams establish effective working agreements and maintain a collaborative, transparent, and accountable delivery culture.
• Support Product Owners in maintaining a clear, prioritized, and sufficiently refined backlog aligned with business objectives.
• Promote small, usable increments and regular feedback rather than activity-based delivery or status-only reporting.
• Enable teams to deliver software solutions predictably and sustainably while maintaining appropriate quality standards.
• Identify, manage, and help remove impediments affecting team performance and delivery commitments.
• Make risks, assumptions, dependencies, and delivery constraints visible, and facilitate timely decisions and escalation when required.
• Facilitate delivery activities for teams building software, workflow automation, and AI-enabled solutions.
• Partner with Product Owners, technical leads, and business stakeholders to align delivery plans, priorities, dependencies, and expectations.

About you

• At least 3 years of experience as a Scrum Master or Agile Delivery Lead supporting software development or digital product teams.
• Practical knowledge of Scrum principles and agile software delivery practices.
• Experience facilitating cross-functional teams through Scrum events and iterative delivery.
• Experience identifying and managing risks, dependencies, impediments, and stakeholder expectations.
• Ability to influence teams and stakeholders without direct authority.
• Experience working with distributed or global teams.
• Strong communication, facilitation, coaching, relationship management, and problem-solving skills.
• Experience using Jira, Confluence, Azure DevOps, or comparable delivery management tools.
• Curiosity and willingness to learn about emerging technologies, including AI-enabled capabilities and automation platforms.
• Ability to work a schedule that provides meaningful overlap with North America business and technology partners.

About us

WTW | NORTH AMERICA OUTSOURCING