Scrum Master

What you’ll do

• Facilitate sprint planning, daily scrums, reviews, and retrospectives that teams find valuable, not tedious
• Coach teams, product owners, and stakeholders in Scrum, Kanban, and Agile principles, adapting to the team rather than forcing a template
• Remove blockers quickly, whether technical, organizational, or interpersonal
• Help product owners shape and prioritize the backlog so the team always has clear, valuable work ready
• Track flow metrics (cycle time, throughput, WIP, predictability) and use them to improve, not to police
• Guide teams toward self-organization, healthy working agreements, and sustainable pace
• Coordinate across teams on dependencies, planning events (PI planning, SAFe, or Scrum of Scrums), and releases
• Work in Jira, Azure DevOps, Confluence, Miro, or similar tools, and keep them useful rather than bloated
• Spot team health issues early and handle conflict with care
• Report progress and risks to leadership in plain language, with data
• Share what works through communities of practice, workshops, and playbooks
• Support Agile adoption and transformation efforts where relevant

Find your level

• Level Typical experience What you’ll own
• Scrum Master I - 0-2 years : Facilitating for one team, backlog and board hygiene, learning to coach with a dedicated mentor
• Scrum Master II - 2-5 years : Coaching one to two teams, driving team improvement, working with product owners and stakeholders, mentoring newer Scrum Masters
• Senior Scrum Master / Agile Coach - 5+ years : Coaching multiple teams, leading cross-team planning, shaping Agile practices, advising leadership, developing other Scrum Masters

Promotion criteria are written down at every level, with regular career conversations. Many of our Scrum Masters have moved into Agile coaching, program management, product ownership, and delivery leadership.

What you bring

Must have

• Solid understanding of Scrum, Agile values, and the roles, events, and artifacts involved

• Experience on or alongside Agile teams (as a developer, tester, analyst, project coordinator, or Scrum Master)

• Strong facilitation, listening, and conflict resolution skills

• Clear communication, written and verbal, with people from engineers to executives

• A coaching mindset: you ask questions that help teams find their own answers

• Bachelor’s degree in Business, IT, Engineering, or a related field, or equivalent experience. We value facilitation skill and judgment over pedigree.

• Authorization to work in the US

• Nice to have (not required)

• Certifications: CSM, PSM I/II, SAFe Scrum Master (SSM), ICP-ACC, PMI-ACP, or similar (we pay for them if you don’t have one yet)

• Experience with Jira, Azure DevOps, or Confluence, including building boards, filters, and dashboards

• Familiarity with Kanban, Lean, SAFe, LeSS, or hybrid delivery models

• Experience with flow metrics, OKRs, or value stream mapping

• Technical background in software development, QA, or IT delivery

• Experience supporting distributed or remote-first teams

• Industry background in [software, financial services, healthcare, government, telecom, e-commerce, etc.]