SDET - L2 Application Support Engineer

Bachelor s in engineering in Computer Science, Electronics and Communication or equivalent required. Professional experience in Cloud, multi-tenant SaaS based products, highly scalable products

Experience

4 to 8 years

Mandatory Skills

• 5-6 years of Application Support / Production Support experience
• Mandatory: Entire relevant experience must be in the eCommerce domain
• Candidates without hands-on eCommerce application support experience will not be considered

Key Responsibilities

• Provide L2/L3 production support for business-critical applications
• Manage incidents, problem resolution, and service restoration
• Investigate production issues, perform root cause analysis, and implement corrective actions
• Coordinate with development, infrastructure, and business teams to ensure application stability
• Monitor application health and maintain SLA commitments
• Create RCA reports, knowledge base articles, and operational documentation

Optional Skills

• ServiceNow, Jira, Zendesk
• REST APIs, Postman
• JSON, XML
• SQL / PL-SQL
• Application monitoring and log analysis
• Cloud-based application support experience

Additional Details

Working in Shifts

Qualification BE, B-Tech

Time to Fill Immediate

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