SDET, Test Automation Engineer

About the Role:

We are seeking a highly experienced SDET, Test Automation Engineer with a strong background in building scalable SaaS test automation development, framework, CI-CD, preferably in the contact center or communications technology space. You will play a key role in designing, developing, and maintaining end-to-end automation frameworks, PoCs across the stackfrom UI, microservices, Performance and E2E workflows.

This is a critical role that demands strong problem-solving skills, full lifecycle development experience, and a deep understanding of both backend and frontend technologies.

Key Responsibilities:

• Develop scalable, high-performance test automation framework and test automation scripts.
• Well versed with programming and scripting languages with strong debugging skills, either of C, Java, TypeScript, Python
• Contribute to all phases of the STLC, from planning and design to implementation, testing, deployment, and support.
• Work closely with Product Managers, UI/UX designers, DevOps, and QA teams in an Agile/Scrum environment.
• Implement and maintain end-to-end testing using Playwright and other automation frameworks, with BDD Gherkin.
• Well versed with AI driven automation framework and concepts such as auto healing.
• Ensure code quality, maintainability, and security through code reviews, unit testing, and CI/CD best practices.
• Well versed with performance engineering concepts, performance testing tools such as JMeter, K6.
• Conduct code reviews, mentor junior developers, and promote software development best practices.

Must-Have Qualifications:

• 7+ years of hands-on software development experience in full-stack roles.
• Experience with Playwright or equivalent test automation tools (e.g., Cypress, Selenium).
• Experience with microservices architecture, Docker, and Kubernetes.
• Hands-on experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra).
• Familiarity with CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions).
• Experience with cloud platforms (AWS, GCP, or Azure).
• Proven experience working on SaaS-based applications with high availability and scalability.
• Experience integrating with third-party APIs and real-time communication tools (e.g., WebRTC etc..).

Nice-to-Have Qualifications:

• Background in contact center software, customer engagement platforms, or VoIP systems.
• Experience with performance tuning, observability tools (e.g., Prometheus, Grafana, ELK stack).
• Contributions to open-source projects or active involvement in the developer community.

Preferred Background:

• Prior experience at a SaaS or contact center technology company, especially those building customer service, call center, or communication platforms.
• Promotes Agile values and principles
• Planning and problem solving with product management and delivery Squads
• Outstanding communication, facilitation, negotiation, and coaching skills
• Bachelor's or masters degree in computer science, Engineering, or a related technical field.