Sea Export Customer Service

· Handling entire process of Ocean Exports from pickup till it reaches the destination depending on scope of shipments.

· Getting update from pricing desk and sales person about buying and selling before execution of shipment.

· Creating jobs in system and maintaining DSR on day to day basis and update to customer.

· Timely checking for documents with customers for shipping bill filing as well as for SI filing & sharing it with internal CHA team and BL team.

· Timely updating vessel cut off to customers and SI / AMS / ISF filing.

· Invoicing, Vendor / co-loader invoice submission in accounts and for FCL timely arranging payment of carrier to avoid LDC (late documentation charges).

· Taking additional cost approval from customer via Email.

· Timely solving customers issues and queries.
Communicate discrepancies and escalate with manager for appropriate action.

· Ensure compliance with customer's SOP

· Ensuring the DSR of all activities with ETA and for DAP / DDP / DDU shipments are updated & timely update to customers.

· Communicate with operation team (CFS team) on day to day shipment activities to ensure smooth functioning of operations dept.

· Coordination with operations team for placement of container for factory/ dock stuffing the cargo.

· Update all shipment related data in system error free and closing the jobs.

· Coordination with operations team, shipping line & vendor.

· Ensure that all shipment should be sailed as per schedule of target vessel.

· Customer satisfaction, and timely update to the customer

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person