Sea Logistics Operational Care Specialist, Value Added Services

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Responsibilities

• Organise transport and Value Added Services per customer needs and service agreements.
• Coordinate with customers on pick-up, delivery locations, timing, and operational needs.
• Facilitate permits, customs documents, and regulatory compliance.
• Arrange Value Added Services like fumigation, container stuffing, and Certificates of Origin.
• Manage daily communication with external vendors and service providers.
• Negotiate competitive rates while maintaining service levels and quality.
• Monitor vendor performance and address service issues proactively.
• Manage Dangerous Goods approvals for import/export shipments per regulations.
• Maintain shipment status updates and upload documentation into Kuehne+Nagel systems.
• Review rates to identify cost improvement opportunities.
• Support procurement and vendor optimisation initiatives.
• Collaborate with internal teams to resolve issues and ensure smooth customer experience.
• Identify process, service quality, and efficiency improvements.

Requirements

• At least 5 years of experience within Sea Logistics, Freight Forwarding in a customer service or similar field.
• Good understanding of the Australian logistics market and operational requirements.
• Experience working with vendors, suppliers, or external service providers.
• Strong customer service and stakeholder management skills.
• Commercial awareness with negotiation and cost management abilities.
• Attention to detail and ability to manage multiple priorities.
• Excellent communication and problem-solving skills.
• Experience with customs, permits, Dangerous Goods, or logistics compliance is advantageous.
• Proficiency in logistics systems and Microsoft Office.
• Proactive, customer-focused approach.
• Ability to build strong relationships with internal and external stakeholders.

Why join Kuehne+Nagel?
At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

Along with a competitive remuneration package, our benefits include:

• Flexible work arrangements to support work-life balance
• Inclusive paid parental leave for all parents
• Career development through extensive learning and development opportunities
• Novated leasing and EV car subscription options
• Employee discounts, rewards and recognition programs
• Private health insurance discounts
• Corporate uniform allowance
• Charity and volunteering opportunities to give back to the community
• A collaborative culture with the strength of a global network

If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team!