Seafarers Experiences Supervisor (Front Office)

Full job description

The Mariners is a unique facility with accommodation and club facilities for Seafarers and the Maritime Community. We aim to provide Seafarers with spiritual and pastoral care and welfare services while creating a home-away-home experience for all our guests.

We are committed to a sustainable business that is balanced in all areas - environment, social, and economic. We maintain equality standards for all of our staff, guests, and working partners, which ensures that everyone is treated the same and has the same high standards of quality and fairness.

Responsibilities:

• Perform daily routine duties in Front Desk of TMC regarding greeting and welcoming arriving guests, guest registration, cashiering, handing room keys, accommodation enquires, membership enquires
• Handling payments in a most courteous, efficient and professional way
• Handle emergency situations that occurred at TMC.

Requirements:

• 5 years hotel/club operations experience, preferably in Front Office
• International chain experience preferably
• High Diploma in Hotel Management or above
• People-oriented with problem solving skills
• Excellent departmental coordination and organizational skills
• Excellent command of written and spoken English, Cantonese and Putonghua
• Innovative, multi-tasking and possesses a can-do attitude
• Plan, set and execute priorities. Ability to handle multiple projects concurrently and deliver results in a timely manner
• Candidate with less experience will be considered as Seafarers Experiences Officer.