Seafreights Operations Supervisor

**• Tai Seng, Singapore

• 5 days work 
• MNC**

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Company Overview:

An established global logistics and supply chain solutions company with operations across 30+ countries. The company provides freight forwarding, warehousing, transportation and end-to-end supply chain solutions, offering good exposure to international clients and regional operations.

Summary:

Our client is seeking a proactive Supervisor, Ocean Operations to oversee ocean import and export operations. The ideal candidate will ensure seamless processing of air shipments, deliver exceptional customer service, and lead the operations/customer service team to achieve operational excellence. This role emphasizes compliance with government regulations, team coaching, and proactive problem-solving to support efficient freight forwarding for our key clients.

Duties and Responsibilities:

1. Operations & Logistics

   • Oversee Daily Shipments: Supervise ocean imports and exports, coordinating with overseas offices, carriers, and vendors to ensure seamless cargo movement.
   • Resolve Issues Proactively: Monitor shipment milestones, troubleshoot delays, and maintain accurate documentation (Bills of Lading, customs paperwork).
   • Drive Efficiency: Identify opportunities to improve processes, boost productivity, and maintain high service quality. Team Leadership
   • Empower the Team: Lead, coach, and develop the Ocean Operations staff, fostering a collaborative and customer-first culture.
   • Manage Workloads: Allocate resources effectively to maintain operational continuity and balance team capacity.
   • Grow Talent: Support the recruitment, onboarding, and ongoing training of your team members while providing regular performance feedback.

2. Customer Success & Compliance

   • Deliver Excellence: Maintain high customer satisfaction by resolving service escalations and ensuring we meet specific customer SOPs.
   • Partner with Sales: Work closely with the Sales and Account Management teams to retain key accounts and drive growth.
   • Ensure Compliance: Uphold company policies and regulatory standards, maintain accurate records, and support operational audits.

3. Financial & Performance Tracking

   • Monitor KPIs: Track operational performance against established service metrics to ensure we are hitting our goals.
   • Manage Profitability: Oversee accurate billing, capture shipment costs, and support costcontrol initiatives to maintain healthy margins.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Graduate / bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field is preferred.
• Minimum of 3 years’ experience specifically in ocean freight operations.
• Demonstrated experience in ocean freight management and freight forwarding operations.
• Comprehensive knowledge of maritime logistics, international trade regulations, and customs clearance procedures.
• Strong organizational skills, capable of effectively managing multiple, concurrent ocean shipping tasks.
• Proven analytical and problem-solving skills to address operational challenges promptly and effectively.
• Excellent interpersonal and communication abilities to manage relationships with external partners and internal stakeholders.
• Proficiency with logistics management software, shipping platforms, and Microsoft Office Suite.
• Ability to perform effectively both independently and as part of a collaborative team.
• Detail-oriented approach to ensure accuracy, compliance, and high-quality operational outcomes.

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How to Apply:

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

Kindly note that only shortlisted candidates will be notified.

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Juanna Ng Hui Kee Reg No: R1766616

The Supreme HR Advisory Pte Ltd EA No: 14C7279