Seasonal Back Office Support – Amazon

Position Summary

TGO is looking for a Seasonal Back Office Support who will be responsible for the real-time coordination, monitoring, and support of Delivery Associates (DAs) working for Amazon in the USA. This role ensures that delivery operations run efficiently by tracking route progress, managing vehicle and equipment assignments, and providing immediate troubleshooting support to drivers.

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Employment Type: Contractual - 4 mos

Set Up: Full Onsite

Schedule: 4 working days – 3 consecutive days off

Time: Graveyard/Night Shift (Shifting schedule, depends on business needs)

Location: Eastwood, Metro Manila

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Key responsibilities

• Utilize operational dashboards to monitor driver status, route progress, and package delivery metrics (e.g., undeliverable or missing packages)
• Monitor real-time safety alerts (e.g., distracted driving or speeding) and maintain driver performance records
• Communicate with drivers and clients via both phone calls and chat to address inquiries, concerns, or issues, providing timely resolutions to keep operations running smoothly
• Execute comprehensive "Day Start" and "Closer" checklists to ensure all administrative tasks and shift transitions are completed
• Maintain accurate logs of vehicle and equipment assignments (phones, scanners, etc.) to ensure all company assets are accounted for
• Ensure all drivers log into required safety and performance applications at the start of their routes
• Work closely with onsite clients, managers, and leaders in the US to discuss and align on day-to-day operations

Key Qualifications:

• Strong multitasking skills with the ability to manage driver calls while simultaneously updating reports.
• High attention to detail for tracking package statuses and vehicle defects.
• Effective communication skills for providing clear instructions to drivers.
• Proactive problem-solving mindset, especially regarding logistical delays and equipment failure.
• Ability to strictly enforce operational rules, such as cutoff times and safety protocols.
• Strong MS Excel background is an advantage.
• BPO-Customer Service experience is preferred.