Seasonal Customer Service Representative

About The Thomas Jefferson Foundation The Thomas Jefferson Foundation was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson’s world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored at Monticello. Monticello is recognized as a Historic Landmark, a United Nations World Heritage Site and a Site of Conscience. As a private, nonprofit organization, the Foundation’s regular operating budget does not receive ongoing government support to fund its twofold mission of preservation and education. For information, visit Monticello.org. Seasonal Customer Service Representative (Day and Evening Shifts) Job Purpose The seasonal customer service representative will be responsible for assisting customers with order placement and status updates.

Compensation $15.00 - $16.00 per hour

Essential Functions

• Answer order line and process customer’s orders.
• Update customers on order status.
• Answer Customer Service line when needed and forward customer’s concerns to the full-time staff.

Knowledge, Skills, And Abilities

• Must be proficient in email and phone etiquette.
• Must possess basic reading, math, and computer/data entry skills.
• Must be able to follow oral and written instructions.
• Must be knowledgeable in conflict resolution skills.
• Must be able to work on-site.

Physical Demands and Work Considerations

• This position is based in our distribution center located in Ivy, Virginia. Customer Server Representatives should be able to switch between the evening and day shifts as needed during the busy holiday season (mid-October to December 31). We have multiple shifts from 8:00 am to 10:00 pm.
• Weekend hours required during busy season.
• Saturday hours 9:00 am to 5:00 pm and Sunday hours 12:00 pm to 5:00 pm.
• This position will begin on September 8, 2026 and end on December 18, 2026.

Education

• High-school diploma or GED preferred.
• Customer Service experience required.

We provide the following benefits for our part-time employees:

• 401(k) retirement savings plan + up to a 6% match.
• Fitness club membership discount.
• Discount in the Monticello Café, gift shop, and Monticello online catalog.
• Employee Assistance Program (EAP) – free for employee and dependents.
• $500 employee referral bonus.

If you believe this opportunity is the right fit for you, we encourage you to apply!