Second In Charge (2IC)

Caroline Eve has been bringing stylish, accessible fashion to New Zealanders for nearly 40 years. With soon to be 44 stores nationwide, our in-store teams are passionate about exceptional service, teamwork and helping every customer leave feeling confident and inspired.

Ready to take your next step in retail with an established, New Zealand owned womenswear brand?

The Role

We are seeking a permanent Second-in-Charge (2IC) who thrives in a hands-on, customer-focused environment.   This role works over a 2-week roster.  Week One is 33.5 hours per week from Tuesday to Saturday – Tuesday to Thursday 9-4.30, Friday is 10-5 and Saturday 9.30-4.  Week Two is 34.5 hours per week from Tuesday to Saturday – Tuesday to Thursday 9-4.30, Friday is 9-5 and Saturday is 9.30-4.

At our stores, selling clothes is one part of the equation. Our favourite part is that we give real service that helps our customers feel confident, comfortable, and seen. We operate with a strong focus on customer experience, confidence, and teamwork. If you enjoy exceeding expectations rather than simply meeting them, you’ll fit right in.

This role in store will:

• Build authentic relationships with customers
• Drive store sales performance through confident selling
• Deliver memorable service every time
• Support visual merchandising, store presentation and uphold operational standards
• Work on POS including sales and stock movements
• Contribute to a collaborative, supportive team culture
• Work set rostered days and hours (including weekends and public holidays)
• Provide additional cover for team members during leave

Working in retail requires flexibility, and reliability is essential. We support this with an agreed long-term roster that is planned in advance.

What We’re Looking For

• A genuine commitment to outstanding customer service and personal selling
• Passionate about fashion and helping others feel and look their best
• Confidence to engage and connect with a wide range of customers
• Experienced in retail or hospitality or customer service, however we accept all backgrounds and experiences
• Physically capable to stand for extended periods and manage stock (lifting, unpacking, replenishing)
• Energy, enthusiasm, and a willingness to learn
• A team mindset, we work in small stores, everyone does everything

Retail is rewarding — but it is also demanding. We value people who are resilient, proactive, and ready to contribute fully.

What We Offer

• Dedicated training, you are supported from day one
• Generous clothing discount
• Seasonal clothing allowance
• Weekly, performance-based bonuses
• Stable, permanent work within an established New Zealand-owned company
• Join a female-led organisation that values integrity, respect and a vibrant culture

Ready to make a difference in retail? Apply today and join a team that values your skills, energy, and commitment to great service.

Or, if you would like to have a chat about this position or working at Caroline Eve, please contact our HR team on 021986851 or check out our website www.carolineeve.co.nz/careers