Second In Charge

The Company

ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities nationwide.

We are seeking an experienced and customer-focused Second in Charge to join our Medical Centre team. This is an exciting opportunity for an organised professional with strong administration and leadership skills who is looking to take the next step in their healthcare career.

The Role

As the Second in Charge, you will support the Practice Manager in the day-to-day operations of the Medical Centre, ensuring exceptional service delivery to both patients and healthcare professionals.

This is a diverse role that combines reception, administration, patient services, team support, and operational responsibilities. You will play a key role in maintaining efficient clinic operations and will provide leadership support in the absence of the Practice Manager.

Key Responsibilities

• Provide outstanding customer service to patients and healthcare professionals.
• Greet and assist patients while managing enquiries and resolving concerns professionally.
• Compile medical reports, letters, recalls, and other administrative documentation.
• Manage patient billing, banking, batching, and payment reconciliations.
• Transfer, scan, and maintain patient records ensuring accuracy and confidentiality.
• Respond to phone calls, correspondence, and general administrative enquiries.
• Support workers compensation administration and related documentation.
• Assist with the day-to-day management of the centre in the absence of the Practice Manager.
• Maintain accurate immunisation and patient records.
• Support the implementation of Workplace Health & Safety policies and procedures.
• Assist with incident reporting, workplace inspections, audits, and hazard management.
• Contribute to a positive, collaborative, and patient-focused team environment.

About You

To be successful in this role, you will have:

• Previous experience in Medical Administration, Reception, Customer Service, or Healthcare environments.
• Strong communication skills, both written and verbal.
• Excellent organisational and time management abilities.
• Strong attention to detail and problem-solving skills.
• Confidence using computer systems and telephone platforms.
• The ability to manage multiple priorities in a busy environment.
• A proactive and solutions-focused attitude.
• A commitment to delivering exceptional patient experiences.
• Experience supporting teams and taking initiative when required.

Why Join Us?

At ForHealth, our people are our lifeblood. We support, invest in, and grow our teams. In addition to a supportive working environment, you'll enjoy:

• 20% off Dental treatments for you and your family
• Employee Assistance Program (EAP) providing 24/7 confidential support
• Fitness Passport with access to discounted gym memberships for you and your family
• Private health insurance discounts

You'll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time.

Ready to Make a Difference?

If you're passionate about healthcare, thrive in a fast-paced environment, and are ready to take the next step in your career, we'd love to hear from you.

Apply now and join the ForHealth team today.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry, disability, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 Things That Make Us Tick (our Values).