Second Line Desktop Support

Second Line Desktop Support - Onsite Role - Owner Driver Essential

This is a fully site-based field role. You must be willing and able to travel to customer sites daily and be located within approximately one hour's commute of Woking.

About the Role

Are you an experienced IT Support professional who enjoys solving problems, working directly with users, and providing exceptional customer service?

We are seeking a motivated and capable Second Line IT Field Technician to provide onsite technical support across a portfolio of sites within commuting distance of Woking. This is an excellent opportunity to join a growing and professional technology services organisation where you will play a key role in maintaining and improving IT services for end users.

Working independently and as part of a wider technical team, you will troubleshoot issues, support infrastructure and end-user devices, and ensure customers receive a responsive and high-quality IT support experience.

Key Responsibilities

Provide onsite Second Line IT support for hardware, software and network-related issues

Install, configure and maintain IT equipment, systems and peripherals

Manage user accounts, permissions and access controls

Support and monitor network infrastructure including VPNs, LANs, DNS and firewalls

Assist with Microsoft 365, Intune and cloud-based technologies

Record, manage and resolve incidents through the service desk system

Carry out software deployments, upgrades and system updates

Perform routine maintenance, backup and housekeeping activities

Work collaboratively with colleagues to deliver technical projects and service improvements

Deliver excellent customer service and maintain strong relationships with staff

Essential Requirements

Applicants must meet all of the following criteria:

Level 4 IT qualification (or equivalent industry-recognised qualification)

Demonstrable experience using Microsoft Intune

Minimum of two years' experience in a Second Line IT support or field-based support role

Strong experience supporting:

Windows Server

Microsoft 365

Google Workspace

Windows operating systems

Android devices

iOS devices

Strong troubleshooting and problem-solving skills

Hardware installation, configuration and diagnostics experience

Knowledge of networking technologies including VPNs, LANs, DNS and firewalls

Excellent communication and customer service skills

Ability to work independently and manage priorities effectively

Methodical and organised approach to work

Full UK driving licence with no more than three penalty points

Access to your own vehicle for business travel

Right to work in the UK

Ability to commute to sites within approximately one hour of Woking

Desirable Experience

Annual salary reviews and structured pay progression

23 days annual leave plus bank holidays

Enhanced sickness benefits

Health Cash Plan including dental and optical contributions

Contributory pension scheme

Bonus and commission opportunities where applicable

Employee Assistance Programme available 24/7

Ongoing training and career development opportunities

Discounts on a wide range of products and services including gym memberships, technology and entertainment

Company uniform provided

Electric vehicle salary sacrifice scheme

Microsoft Surface Laptop and professional tools to perform your role

All our roles are UK based. When submitting your application to Colossus, please ensure the following

• Your CV has your address and postcode.
• You also have your correct phone number and email address so we can contact you asap regarding your application.