Second Shift Help Desk Analyst

We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care.

Responsibilities:

• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.

• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.

• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.

• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.

• Diagnose common software and connectivity problems by applying structured troubleshooting methods.

• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.

• Install, configure, and maintain standard desktop applications and workstation settings as required.

• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement

• Experience providing help desk or desktop support in a structured work environment.

• Working knowledge of Active Directory for routine user and access support tasks.

• Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows platforms.

• Ability to perform basic troubleshooting for hardware, software, and user access issues.

• Familiarity with managing and updating service desk tickets accurately.

• Strong communication skills with a customer-focused approach to technical support.

• Ability to prioritize multiple requests and work effectively in a fast-paced setting.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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