Section 20 Officer

Section 20 Officer

Salary: £37,806 per annum

Location: Flexible, with the ability to travel in region

Hours: 37 hours per week

Are you organised, detail-focused, and passionate about delivering great customer service? We're looking for a Section 20 Officer to join our team on a 12-month fixed-term contract, playing a key role in delivering high-quality consultation processes across the Aster Group.

This exciting opportunity is ideal for someone who enjoys coordinating projects, building relationships, and working in a fast-paced environment. Experience in housing, administration, customer service, or compliance would be beneficial, but a willingness to learn is just as important.

About the role

You'll coordinate consultation activities, support customers through the process, and work closely with colleagues and external partners to ensure projects are delivered efficiently and in line with legal requirements.

You'll be a key point of contact for section 20 enquiries, providing clear guidance and support throughout the process. With a focus on excellent customer service, you'll maintain accurate records, keep projects on track, and play an important role in supporting the progression of contract and planned works.

What you'll do

• Coordinate section 20 consultation activities and associated communications.
• Support customers by responding to enquiries and providing clear information and guidance.
• Prepare letters, documentation, reports, and mail merges.
• Maintain accurate records, databases, and case management systems.
• Monitor deadlines and help keep projects on track.
• Support legal, tribunal, or formal enquiries by providing accurate records where required.
• Manage team in boxes and casework effectively.
• Help improve processes, systems, and reporting.
• Support the delivery of training and knowledge sharing across the team.

What we're looking for

We're looking for someone who is:

• Highly organised and able to manage competing priorities.
• Confident communicating with a wide range of customers and stakeholders.
• Skilled at working accurately and paying close attention to detail.
• Comfortable using IT systems and databases.
• Able to work to deadlines and manage a varied workload.
• Proactive, adaptable, and keen to learn.
• Committed to delivering excellent customer service.
• Work collaboratively with colleagues and external stakeholders.

Qualifications and requirements

• GCSEs (or equivalent), including English and Maths.
• Knowledge of the Landlord and Tenant Act 1985 and relevant Section 20 consultation requirements would be highly desirable.
• A full clean driving licence and access to a car for work purposes.

What’s in it for me?

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification .

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Internally this vacancy will be offered as a secondment, please discuss with your leader before

applying.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.