Section Head

The Section Head is responsible for the commercial performance, customer experience, merchandise standards, and day-to-day operation of one of the key departments within the MUSINSA STANDARD store: Women, Men, or Beauty.

The Section Head should operate their department as a business within the store, understanding what is selling, what is not selling, what customers are asking for, and what actions are required to improve performance.

The role combines sales leadership, people management, product knowledge, visual execution, and operational discipline, while maintaining a strong and visible presence on the sales floor.

KEY RESPONSIBILITIES

1. Section Sales & Commercial Performance

• Take ownership of the section's daily, weekly, and monthly sales performance.
• Understand the section's sales targets and translate them into clear priorities for the team.
• Monitor key KPIs including sales, conversion, average transaction value, units per transaction, and category/product performance.
• Review performance throughout the trading day and take immediate action where opportunities or gaps are identified.
• Understand which products, categories, sizes, and price points are driving performance.
• Identify slow-moving merchandise and recommend appropriate actions to Store Management.
• Drive cross-selling and outfit/product recommendations to increase customer basket size.
• Ensure the team understands the day's commercial priorities and key products to sell.

2. Product Ownership

• Develop a strong understanding of the product assortment within the assigned section.
• Ensure Section Associates understand key product features, fits, materials, styling opportunities, and relevant brand stories.
• Monitor best sellers, slow sellers, new arrivals, and emerging customer preferences.
• Identify missing sizes, products, or categories that may be affecting sales.
• Provide structured feedback to Store Management and the Merchandising team regarding:
• Customer reactions
• Product demand
• Sizing and fit
• Price perception
• Best sellers and slow sellers
• Product or assortment gaps
• Maintain strong awareness of new product drops and seasonal changes.

3. Floor Leadership & Customer Experience

• Maintain a strong and visible presence within the assigned section.
• Lead by example in customer engagement, selling, and product recommendation.
• Ensure customers are actively acknowledged and assisted.
• Deploy Section Associates effectively based on traffic and customer activity.
• Ensure fitting-room service and customer follow-up are executed to a high standard where applicable.
• Resolve customer concerns within the section and escalate when necessary.
• Ensure the overall experience reflects MUSINSA STANDARD's brand positioning and service standards.

4. Team Leadership

• Lead, motivate, and coach the Sales Associates assigned to the section.
• Conduct section-level briefings on sales targets, product priorities, new arrivals, promotions, and operational requirements.
• Allocate daily responsibilities and ensure clear accountability.
• Coach employees on selling techniques, product knowledge, and customer engagement.
• Monitor individual performance and provide regular feedback.
• Identify training and development needs.
• Support onboarding and training of new team members.
• Build a positive, energetic, collaborative, and performance-driven culture.

5. Merchandise & Visual Standards

• Ensure the section consistently meets MUSINSA STANDARD visual merchandising standards.
• Work closely with the VM team and Store Management to execute:
• New product launches
• Seasonal floor changes
• Campaigns
• Product drops
• Promotional activity
• Ensure merchandise is correctly sized, folded, hung, priced, and presented.
• Maintain strong product density and availability without compromising presentation standards.
• Ensure displays remain commercially relevant as product performance changes.
• Immediately correct poor presentation or merchandising standards.

6. Replenishment & Stock Availability

• Maintain strong availability of merchandise on the sales floor.
• Monitor stock levels of best sellers and key sizes throughout the trading day.
• Coordinate closely with the Stockroom team to ensure timely replenishment.
• Identify stock discrepancies and escalate issues promptly.
• Ensure new deliveries reach the sales floor quickly and according to merchandising priorities.
• Support stock counts, cycle counts, and inventory investigations.
• Minimize lost sales caused by poor replenishment or unavailable stock.

7. Operational Standards

• Ensure the assigned section remains clean, organized, safe, and customer ready throughout the day.
• Ensure price tickets, signage, fixtures, displays, and promotional materials are accurate.
• Follow and enforce company SOPs and operational procedures.
• Support store opening and closing procedures when required.
• Ensure operational issues are escalated quickly to the Assistant Store Manager or Store Manager.
• Support loss-prevention and inventory-control procedures.

8. Cross-Store Leadership

While accountable for their own section, the Section Head is part of the overall store leadership team.

• Support other sections during periods of high customer traffic.
• Act as Duty Manager when assigned by Store Management.
• Share product and customer insights with other Section Heads.
• Support store-wide campaigns, launches, events, and inventory activities.
• Contribute ideas to improve overall store performance and customer experience.

KEY PERFORMANCE INDICATORS

Performance will be measured against a combination of section and store KPIs, including:

• Section sales vs. target
• Sales growth and productivity
• Conversion
• Average transaction value
• Units per transaction
• Best-seller availability
• Replenishment effectiveness
• Inventory accuracy
• Visual merchandising standards
• Customer experience
• Team productivity and attendance
• Product knowledge and selling capability
• Operational compliance

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree preferred but not essential for candidates with strong retail experience.
• Minimum 3–5 years of retail experience, ideally within fashion, apparel, beauty, lifestyle, or specialty retail.
• At least 1–2 years of supervisory or team-lead experience preferred.
• Strong understanding of retail sales and customer-service fundamentals.
• Comfortable working with sales targets and retail KPIs.
• Experience in a high-volume or premium shopping-mall environment is an advantage.
• Strong interest in fashion, beauty, lifestyle, and contemporary consumer trends.

For the Beauty Section Head, previous beauty, cosmetics, skincare, fragrance, or specialty beauty retail experience is strongly preferred.

KEY COMPETENCIES

• Commercial mindset
• Strong product orientation
• Customer focused
• Hands-on floor leadership
• Team coaching and motivation
• Strong communication skills
• Visual and merchandising awareness
• Attention to detail
• Operational discipline
• Ability to interpret sales and product performance
• Problem solving and initiative
• High energy and adaptability

Work Location: In person