Section Head, Mainframe System Services

About The Role We are seeking an experienced and driven Section Head to lead our Mainframe System Services team. In this role, you will provide leadership and strategic direction to ensure the availability, performance, and continuous improvement of our core banking mainframe systems. You will oversee technical support, system operations, budget management, and staff development to maintain 24x7 system uptime aligned with Group IT transformation initiatives and regulatory compliance.

What You Will Be Doing

• Lead the Mainframe System Services team in managing core banking system hardware and software to ensure 24x7x365 availability
• Forecast capacity growth and manage annual CAPEX and OPEX budgets to support technology refresh and cost optimization
• Collaborate with senior management to set objectives and KPIs for team performance and service delivery improvement
• Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius)
• Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives
• Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction
• Ensure adherence to SOPs, regulatory requirements, and quality control processes
• Supervise projects related to mainframe systems and facilitate migration efforts in line with Group IT obsolescence policies
• Drive vendor management, audit compliance, and precise documentation of system architecture and inventory
• Promote continuous learning and adoption of new technologies within the team

What We're Looking For

• Minimum Diploma or Degree in Information Technology or equivalent
• At least 7 years’ experience supporting and operating group IT infrastructure with advanced expertise in IBM System z architecture and z/OS environment
• Strong knowledge of Host LPAR design, high availability, mainframe products (CICS, VTAM, NETWORK, ZEKE, MOBIUS, etc.), and backup systems
• Proven leadership skills with the ability to communicate effectively across organizational levels
• Experience managing budgets, vendor relationships, and IT compliance audits
• Strong analytical, planning, and organizational abilities

What We Offer At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now.