Section Head Operation and Support

Responsibilities

Stability and Availability

• Make sure the Trading and Back office System will support business satisfactorily
• Guide the team in performing their work

Project and team management

• Setup project plan and follow-on timeline
• Assign team member to work on timeline
• Coordinate with internal and external user.

Policy Compliance

• Follow the policies of the Maybank Group

Best practices & standards

• Introduce best practices and standard for team to follow

Qualifications

• Bachelor's degree or higher in Computer Engineering, Computer Science, Information Technology, Information Systems, or a related field.
• ITIL certification or demonstrable working knowledge of IT service management practices is strongly preferred.
• Relevant certifications or structured training in operational resilience, project delivery, technology risk, cybersecurity or capital-markets technology are advantageous.
• Lead day-to-day and end-to-end IT operations for Front Office trading systems and Back Office systems.
• Provide a consolidated view of service health, production risks, workload, resource capacity, vendor performance and operational priorities.
• Direct internal team members and coordinate external service providers to deliver reliable and timely support.
• Balance business-as-usual support, incidents, regulatory changes, projects, production changes, technical debt and service improvements.
• Partner with the CTO and other Technology Leads to align plans, manage dependencies and ensure one coordinated technology response.
• Lead major incident response, service restoration, stakeholder communication, root cause analysis and corrective action closure.
• Ensure operational resilience, change control, technology risk, security, audit and applicable regulatory obligations are effectively managed.