Section Manager

Rationale and Justification

Due to the continuous expansion of operations within the Operations Department, the number of units under management has increased. Currently, each group is managed by a Site Executive who reports directly to the Business Unit Manager (Mr. Prathuang Jansong). However, several structural gaps have been identified within the current organizational structure.

1. Excessive Span of Control

The current BU management ratio is too high, limiting effective oversight and personalized coaching for each operational group.

2. Operational Delays

Without a dedicated regional leader, day-to-day decision-making and crisis management are often delayed while awaiting feedback from the head office.

3. Standardization and Quality Control

There is increasing inconsistency in operational processes and KGI standards across different units due to the lack of regular on-site audits.

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Objective of the Position

The Section Manager position is intended to bridge the gap between the Business Unit Manager and Site Executives.

This role will support the effective implementation of company policies, strengthen operational control, and drive performance improvement across multiple sites simultaneously.

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Key Responsibilities

• Operational Oversight:

Supervise and monitor the performance of five operational groups within the assigned territory.

• Performance Management:

Analyze KPIs and KGIs for each group and implement corrective action plans to achieve company targets.

• Leadership Development:

Provide on-site coaching and mentorship to strengthen leadership capabilities within each team.

• Process and Quality Control:

Conduct regular site visits to ensure strict compliance with Standard Operating Procedures (SOPs) and KGI standards.

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Expected Outcomes

• Improved Operational Efficiency:

Faster response to local issues and more effective communication between sites and management.

• Standardized Service Quality:

Consistent brand and service standards across all supervised units.

• Increased Revenue and Profitability:

Focused strategic planning at the regional level to maximize site profitability.

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Qualifications

• Bachelor’s degree or higher in Engineering, Management, or a related field

• At least 15 years of experience in operations management

• Proven experience in team management and staff development at a supervisory level

• Strong leadership skills with the ability to make decisions, solve problems effectively, and manage high-pressure situations

• Good communication, coordination, and presentation skills

• Proficient in Microsoft Office applications, especially Excel and PowerPoint

• Able to communicate effectively in English

• Candidates with experience in service businesses or managing multiple operational units will be given special consideration