Section Manager - Human Resources

Job Summary

The Section Manager - Human Resources is responsible for overseeing and managing the day-to-day HR operations of the organization, ensuring the effective implementation of HR policies, programs, and initiatives that support business objectives. The role leads talent acquisition, employee relations, labor compliance, performance management, employee engagement, and HR administration across store and support office operations.

Responsibilities

Human Resources Operations

• Manage and oversee end-to-end HR functions for store and support office employees.
• Ensure proper implementation of HR policies, procedures, and company regulations.
• Drive HR initiatives aligned with retail business requirements and organizational goals.
• Partner with department heads to address manpower and workforce concerns.

Talent Acquisition and Workforce Planning

• Lead recruitment activities to ensure timely fulfillment of manpower requirements.
• Partner with business leaders in workforce planning and succession planning.
• Monitor recruitment effectiveness and hiring metrics.
• Ensure a positive candidate and onboarding experience.

Employee Relations and Labor Compliance

• Handle employee concerns, disciplinary actions, grievance management, and investigations.
• Conduct administrative hearings and ensure due process compliance.
• Ensure compliance with labor laws, government regulations, and company policies.
• Coordinate with legal counsel and government agencies on labor-related matters.

Performance Management

• Drive and monitor performance appraisal programs across the organization.
• Partner with department heads in managing employee performance issues and improvement plans.
• Support talent reviews and succession planning initiatives.

Employee Engagement

• Lead employee engagement programs, recognition activities, company events, and culture-building initiatives.
• Develop retention programs to improve employee satisfaction and reduce turnover.
• Promote a positive and productive workplace culture.

HR Reporting and Administration

• Prepare and analyze HR metrics and management reports.
• Ensure accuracy and integrity of employee records and HR databases.
• Manage HR documentation, contracts, and personnel files.
• Monitor HR vendor performance and service delivery.

Qualifications

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or related field.
• Minimum of 5-7 years of progressive HR experience, preferably in retail, FMCG, supermarket, or multi-site operations.
• Strong knowledge of Philippine Labor Laws and HR best practices.
• Experience in recruitment, employee relations, labor compliance, performance management, and HR operations.
• Strong leadership, communication, interpersonal, and stakeholder management skills.