Section Manager Warehouse

Section Manager – WH

JD

1. Warehouse & Customer Service – General Process Management

1.1 Review and plan manpower requirements for the Warehouse & Customer Service processes of the branch.

1.2 Review and plan the management of operational areas within the branch's Warehouse process.

1.3 Plan and follow up to ensure that the Warehouse and Customer Service processes of the branch achieve their targets.

1.4 Develop and improve technology used in the branch's warehouse processes to enhance operational efficiency.

1.5 Develop and enhance team members' skills to become multi-skilled employees in order to improve operational efficiency.

1.6 Monitor and evaluate the performance of the branch's Warehouse and Customer Service processes.

1.7 Make decisions and resolve problems within the Warehouse and Customer Service processes of the branch within the scope of assigned authority and responsibilities.

1.8 Prepare and report monthly and quarterly performance results of the branch's Warehouse and Customer Service processes to the supervisor.

1.9 Develop and drive packaging design technology to ensure competitiveness in the market.

1.10 Analyze customer satisfaction and drive service improvements to increase sales and enhance competitiveness.

1.11 Establish and improve work standards for the Warehouse and Customer Service processes to enhance efficiency and prevent customer complaints.

1.12 Analyze and propose strategies to increase sales and retain customers.

1.13 Build and maintain long-term relationships with customers.

1.14 Establish criteria and approve the selection and evaluation of suppliers to ensure the quality of products and services, as well as delivery performance, are in accordance with customer requirements and needs.

2. Quality Management

2.1 Inspect and follow up to ensure that team members comply with quality-related activities associated with the branch's Warehouse and Customer Service processes.

2.2 Report the performance results of the Warehouse and Customer Service processes to support quality-related activities.

2.3 Plan, drive, and propose ideas for the improvement and development of quality-related activities.

2.4 Report problems identified in the Warehouse and Customer Service processes to the supervisor.

2.5 Follow up and supervise the implementation of actions to address problems identified in the Warehouse and Customer Service processes.

2.6 Review the analysis and determination of corrective and preventive actions for problems identified in the Warehouse and Customer Service processes.

2.7 Follow up and supervise the implementation of corrective and preventive actions for problems identified in the Warehouse and Customer Service processes.

3. Safety Operations

3.1 Plan and ensure that team members comply with safety regulations and safety activities related to the Warehouse and Customer Service processes.

3.2 Follow up to ensure that reports on compliance with safety regulations and safety activities related to the Warehouse and Customer Service processes are properly submitted.

3.3 Plan and propose ideas for the improvement and development of safety regulations and safety activities at the management level.

3.4 Inspect and report unsafe conditions, unsafe behaviors, or Near Miss incidents occurring in the Warehouse and Customer Service processes to the supervisor.

3.5 Follow up and supervise the implementation of actions to address unsafe conditions, unsafe behaviors, or Near Miss incidents in the Warehouse and Customer Service processes.

3.6 Review corrective and preventive actions taken when accidents or Near Miss incidents occur in the Warehouse and Customer Service processes.