Secure Services Receptionist

The closing date is 6th Sep 2026

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Job summary

A great opportunity has arisen to appoint a motivated, enthusiastic and hardworking Secure Services Receptionist to our existing team at our Adult Secure Unit. We are looking for someone who enjoys meeting people, has a pleasant telephone manner, is able to work using their own initiative as well as working within a small team with the ability to cope during busy times. Working within a Secure Unit isn't just a job, it's a career a place where your ideas are listened to and your skills and successes are both valued and recognised.

Working at Ravenswood House, in this role you will be the first point of contact for all service users, staff and visitors to the unit and will be responsible for responding to all telephone enquiries appropriately.

Under the supervision of the Reception Manager the successful candidate will be responsible for the provision of a quality customer care service and will provide effective and efficient functioning of the safety and security systems within reception.

You will be expected to portray yourself in a manner which positively reflects the values of Trust and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

Previous experience of working within a reception is desirable but not essential, as full training will be provided.

This position is part time for 20.5 hours per week and includes weekend work

Please note that previous applicants need not apply

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Main duties, tasks & skills required

Under the supervision of the reception manager the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users to Ravenswood House.

Acting as the first point of contact for all visitors and service users to Ravenswood House as well as responding to all telephone enquiries appropriately, whilst portraying themselves in a manner which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

Ensuring that the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in the event of a security breach or safety related incident.

Acting as the main point of contact for all visitors, members of the general public and visitors to the unit.

Providing effective and efficient functioning of the safety and security systems within reception.

Receiving and distributing unit and trust internal post and external post.

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About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, combining the expertise and services of multiple NHS providers to deliver high-quality healthcare across Hampshire and the Isle of Wight.

With a dedicated workforce exceeding 12,000 staff and a footprint that spans more than 200 sites across Hampshire, we offer an extensive range of services, including mental health, learning disabilities, community, and physical health care, reaching diverse communities across urban, rural, and coastal areas.

We are committed to delivering care with compassion, accountability, respect, and excellence, ensuring that our patients and service users are at the heart of everything we do. By working closely with our partners, we're creating a forward-thinking, inclusive organisation that champions staff development, well-being, and collaboration.

Join us and be part of an organisation dedicated to delivering exceptional healthcare; where your skills and ambitions can make a real difference to the communities we serve, now and in the future

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Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

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Person specification

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Qualifications

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Essential

• Good all round general education.

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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For help with your application, contact:
Sophie Powell

[email protected]

02382310800

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Pay scheme

Agenda for Change

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Band

Band 3

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Salary

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£25760.00 to £27476.00 Yearly

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Contract

Permanent

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Working pattern

Part-Time

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Reference number

348-SAC-12214

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Job locations

Ravenswood House

Mayles Lane, Knowle

Fareham

Hampshire

PO17 5NA

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Attachments

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Job Description

Secure Receptionist JD, Band 3.docx – 143KB Opens in a new window

Converted File Secure Receptionist JD, Band 3.docx.pdf – 213KB Opens in a new window

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Additional document 1

EmployeeBenefits_hiowh_v1-compressed_3 (2).pdf – 1001KB Opens in a new window

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