Security Account Manager - Boston, MA

The Security Account Manager is a full-time position and will oversee and manage the daily operations at our security client location in Boston, MA. Security Account Manager will work closely with the client to identify their needs and develop strategies to ensure that the team is providing quality, cost-effective services.

*This is an fully onsite position Monday - Friday 9am-5pm (be reachable on weekend in case of emergency)*

Responsibilities:

• Supervise all aspects of the account, including the day-to-day service provided to the client, and ensure the service of the highest standard.
• Lead the program independently with minimal supervision. Lead and manage the account, and all operational, administrative, personnel management, and financial components, and provide management reports to the corporate office demonstrating compliance with same.
• Meaningfully mentor and motivate staff.
• Train the security team on all aspects of security operations, and ethical security methods. Train the shift managers to train their team on full curriculum of standard security operations.
• Develop and maintain effective relationships with Client and employees and serve as the liaison with our Client and assigned staff.
• Primary liaison with local law enforcement for both planning and response. Primary point of contact for emergency services.
• Meet regularly with Client to address problems, provide status updates, communicate needs, and ensure satisfaction.
• Respond quickly to critical situations, read, and write detailed reports, and enforce client procedures, regulations, and standards.
• Escalate major incidents and accidents to the Executive Leadership Team.
• Act as a point of contact for reporting any damage, systems fault (such as fire alarm, security systems), theft, damage, property damage in accordance with the agreed reporting procedure.
• Conduct operational and Human Resource investigations as required and ensure reports are complete and distributed as appropriate.
• Recruitment and Retention - participate in the selection, orientation, training, and continual development of staff assigned to the account.
• Maintain dynamic schedule to fulfill the varying responsibilities of the role.
• Plan and implement processes for peak periods (events, inductions, access control, restrictions)
• Manage and maintain full staffing, time and attendance, and personnel performance, overtime management, and prevent lost hours/dark posts.
• Ensure profitability of the account.
• Ensure 100% Payroll and Billing accuracy.
• Ensure 100% compliance with federal, state, and local regulations in assigned account.
• Wherever applicable introduce measurement and performance indicators (KPI) to ensure that standards are constantly maintained / improved.
• Control Room management – work with client and senior management to elevate Control Room to become a true SOC (Special Operations Center), providing real-time situational awareness center, and mechanism to manage client and resources. Ensure the technical equipment is working to the full expectation, conduct CCTV audits, Access Control audits, and ensure data protection compliance.

Qualifications:

• Massachusetts Guard Card Required
• A minimum of five (5) year work history in a security managerial role
• Provide friendly and exceptional customer service for the business.
• Excellent verbal and written communication skills
• Ability to write accurate and concise reports for team members and supervisors.
• Ability to handle stressful situations and make sound judgement calmly and effectively.
• Proficient in Microsoft Office Suite.
• Tech Savvy
• Experience in scheduling, security operations, and other functions of the security industry are a plus.
• Associate’s Degree, or its equivalent, or related prior experience in the corporate security industry and/or military is preferred.

*Law Enforcement Background Strongly Preferred*

Job Type: Full-time

Pay: $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Security Account Management: 5 years (Required)

License/Certification:

• Massachusetts Guard Card (Required)

Ability to Commute:

• Boston, MA 02110 (Required)

Work Location: In person