Security and Alarms Supervisor and Technician

• Great culture and team environment

• Located in Alexandria

• Hybrid office and field role offering plenty of variety

• In addition to your salary, you will have the opportunity to earn performance bonuses based on quote conversions, profitability and overall business performance.

Glenco specialises in the installation, integration and maintenance of security surveillance, intruder alarms, integrated access control, and intercom systems. Our extensive experience in the corporate, commercial and residential sector makes us one of the strongest operators in the industry.

Our team are committed to delivering both benchmark levels of customer service and business performance that has underpinned our growth for more than 10 years.

Due to our recent growth and expansion, we are currently seeking an experienced, professional, and dedicated Security Service and Sales Technician to join our team.

This is a unique hybrid role where you will spend approximately two and a half days each week preparing quotations, following up customers and supporting our sales pipeline, with the remaining two and a half days working onsite delivering service and small project works. It is ideal for someone who enjoys both technical work and helping win new business.

We are looking for someone who wants to build a long-term career and take on increasing responsibility as the business expands. At Glenco, our people are our most valuable asset, and we seek exceptional people who are both passionate and committed to providing quality work for our customers.

Your key responsibilities and day to day duties will include:

• Prepare accurate and timely quotations for security service, maintenance and installation projects.
• Review plans, specifications and site information to determine project scope and pricing.
• Follow up quotes with customers & build strong relationships to maximise conversion opportunities.
• Provide technical advice and recommend practical security solutions that meet customer needs.
• Complete service, maintenance, fault finding and installation works onsite to a high standard.
• Prepare accurate job documentation, including scopes of work, drawings and supporting information.
• Work closely with the operations team to ensure jobs are delivered safely, efficiently and profitably.
• Maintain accurate records and update job information within SimPro and other business systems.
• Identify opportunities for additional work and contribute to the continued growth of the business.
• Provide prompt, professional and accurate support to customers, management and the wider team.
• Actively contribute to continuous improvement initiatives and the future growth of the business.
• Promote Glenco's values by delivering exceptional customer service and maintaining a positive, team-focused attitude.

 The ideal candidate will have the following skills, knowledge, and experience:

• Minimum of 5 years in the security industry required

• Experience with CCTV, access control, alarms and intercom systems.

• Security quoting experience preferred

• Strong troubleshooting and fault-finding skills.

• In-depth knowledge of current industry standards

• High computer literacy and a working knowledge of Microsoft Office Suite

• The ability to interpret plans and technical drawings

• Strong math, analytical, communication, interpersonal skills are also necessary

• Strong attention to detail with the ability to meet deadlines

• SimPro experience would be advantageous

• Electrical Licence (preferred)

• Strong work ethic with a positive can-do attitude

• Highly presentable with the ability to build rapport