Security Application Administrator

Security Application Administrator

St. John's University

Salary: $72,700.00 - $81,800.00 Annually

Job Type: Full-Time Staff

Job Number: 202600096

Location: Queens Campus, NY

Department:

Closing:

St. John's, established in 1870, has two New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution.Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

Job Summary

The Security Application Specialist owns Tier 2 and Tier 3 technical operations for the University's security technology platforms, including configuration, reliability monitoring, break-fix support, and controlled execution of complex changes. This role provides on-call response, maintains platform health and updates, supports integrations in steady state, and ensures technical work is documented and aligned with published standards and approvals.

Job Responsibilities

Core Responsibilities

1) Platform Configuration and Administration (30%)

Administer and configure security platforms (access control, video management, alarms, intercom/emergency phones, and related applications) using established standards and naming conventions.

Manage access levels, alarms, schedules, door and device programming, user permissions, analytics/AI settings where applicable, and system reporting parameters.

Maintain accurate configuration documentation and ensure changes are traceable through ticketing/change records.

2) Reliability, Health Monitoring, and Maintenance (20%)

Perform routine health checks, device status monitoring, and log reviews to identify issues before they impact operations.

Coordinate patching, upgrades, and maintenance windows; validate outcomes and document release notes/impacts.

Maintain integrations in steady state after project handoff and monitor integration health.

3) Incident Response and Break-Fix (Tier 2/3) (20%)

Respond to system incidents, outages, and priority issues; diagnose root cause and restore service quickly.

Coordinate escalations with vendors, integrators, IT, and Facilities as needed; document corrective actions.

Provide after-hours on-call coverage and follow published escalation pathways for major incidents.

4) Change Control and Complex Access Changes (15%)

Execute complex or sensitive access changes with documented approvals as required; escalate high-risk requests for Director review when needed.

Apply change controls for high-impact work (validation steps, back-out planning, and post-change monitoring).

Support periodic access and configuration audits and remediate findings.

5) Video and Data Exports (Execution) (5%)

Perform video export and technical evidence preparation when requested through approved workflows; maintain case/ticket tracking and chain-of-custody practices.

Support retention and release processes under Director-owned policy and governance.

Provide technical support for video playback, retrieval, and camera performance troubleshooting.

6) Documentation, SOPs, and Cross-Coverage (10%)

Develop and maintain technical SOPs, quick-reference guides, and troubleshooting playbooks for platforms and common issues.

Provide backup coverage for StormCard & Parking Office operations as needed, including escalations and complex access changes.

Participate in training and knowledge transfer to improve continuity and reduce single points of failure.

Competencies, Education, Experience

Minimum Qualifications

Bachelor's degree in a related field (or equivalent combination of education and experience).

Progressive experience administering security technology platforms, service ticket resolution, and technical troubleshooting.

Working knowledge of access control and IP video systems, including device programming concepts and operational impacts.

Vendor/platform certifications (or ability to obtain) in access control and video platforms (e.g., Lenel/OnGuard, Avigilon/Alta Video, or similar)..

Demonstrated understanding of networking fundamentals (IP addressing, VLAN concepts, connectivity troubleshooting).

Experience with Windows administration basics and vendor client tools; ability to document and follow change controls.

Ability to participate in an on-call rotation and work after-hours for planned maintenance or urgent incidents.

Preferred Qualifications

Working knowledge of SQL queries and reporting for platform administration.

Experience with scripting/automation for reporting or integrations (PowerShell, Python, or similar).

ITIL or comparable incident/change management training.

Supplemental Information

Work Environment and Requirements

Work is performed in an office and field environment with periodic visits to buildings, closets, and system rooms for troubleshooting and coordination.

May require lifting/carrying equipment and working in utility spaces as needed for oversight and troubleshooting.

Employment is contingent on successful completion of background screening consistent with University policy.

May require some installation or servicing of parts.

How This Role Will Be Measured (Example Performance Indicators)

Mean time to acknowledge and mean time to restore for incidents.

Ticket closure rate and backlog age; repeat-issue reduction.

Patch and update compliance; maintenance success rate.

After-hours response performance and escalation effectiveness.

Change quality (reduced change-induced incidents and rework).

• Important Note- St. John's is NOT an E-Verify Employer

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. St. John's University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.

To apply, please visit https://www.schooljobs.com/careers/stjohns/jobs/5519460/security-application-administrator

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