Security Center Operations Sr. Associate

• • Perform real-time log analysis to provide network and data security for NTT Data Services clients, leveraging log correlation platforms.
  • Evaluate/deconstruct malware through open-source and vendor provided tools
  • Respond to inbound phone and electronic requests for technical assistance from customers
  • Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA)
  • Perform all tasks required per shift including reporting, monitoring, and turnover logs
  • Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities
  • Provide resolution plans for system and network issues;
  • Confidently communicate technical information to NTT Data Services client base and internal technical team members
  • Participate in knowledge sharing with other analysts and develop efficient customer solutions
  • Maintain a working knowledge of local security policies and execute general controls as assigned

Role Requirements

• • Bachelor s degree in computer science, systems engineering, management information system, or equivalent combination of education and experience
  • 0- 2 years experience with incident handling, log management, antivirus, firewalls, and Security Information & Event Management (SIEM) systems
  • Root cause analysis experience, getting to the root cause, problem solving
  • Experience with network connectivity and protocols such as TCP/IP, VPNs, VLAN, NAT, DHCP
  • Investigative and analytical problem solving skills
  • Customer service/support experience (manage customer experience)
  • Knowledge of current security events and a demonstrated passion to stay informed

Role Preferences

• • Experience with Splunk SIEM
  • Coding or scripting experience
  • Familiarity with Unix/Linux
  • Security+, SSGB, ITIL, or similar certification
  • Working knowledge of applicable industry controls such as NIST 800-53

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