Security

Security Team Member – Zap Zone XL

Zap Zone XL at our Portage location is hiring part-time Security Team Members to help maintain a safe, welcoming environment for our guests and employees.

This position will have a heavy presence on Friday and Saturday nights, with additional shifts available for special events or other times when a security presence is needed. Security Team Members may also have the opportunity to cross-train into other Zap Zone XL positions to pick up additional hours based on experience, availability, and facility needs.

Responsibilities:

• Maintain a visible security presence throughout the facility
• Staff the main entrance and confirm compliance with Zap Zone XL’s age and admission policies
• Monitor guest activity and regularly walk throughout the facility
• Identify and address potential safety or security concerns
• Assist management with resolving guest conflicts and handling disgruntled guests
• Help de-escalate situations before they become larger issues
• Assist with removing guests from the facility when necessary and directed by management
• Respond to incidents and communicate concerns to management
• Help maintain a safe environment for guests and employees during busy nights and special events

What We’re Looking For:

• Confident and professional when interacting with guests
• Strong communication and conflict-resolution skills
• Able to remain calm and level-headed in tense situations
• Comfortable enforcing facility rules and admission policies
• Reliable and able to work independently while coordinating with management
• Friday and Saturday night availability is strongly preferred
• Availability for occasional special events
• Previous security, law enforcement, military, corrections, loss prevention, or similar experience is preferred, but not required

Employee Perks:

• Discounts on Zap Zone XL attractions
• Employee food and beverage discounts
• Flexible part-time scheduling
• Opportunity to cross-train into other positions and pick up additional hours
• Opportunities for advancement
• Fun and fast-paced work environment

Job Type: Part-time

Schedule: Primarily Friday & Saturday evenings/nights, plus select special events

Location: Portage, MI

Work Location: In person