Security Concierge

About the role

The Office Concierge position exists to provide a single, professional first point of contact at the front foyer for all visitors and staff, while managing building access control to protect the security and confidentiality of a multi-departmental vehicle sales office (Finance, Design, Marketing, MP&L, Purchasing, and IT). With multiple departments operating from one site — many handling sensitive commercial, financial, and design information — the role ensures visitors and staff are greeted and directed consistently, access to secure areas is properly controlled, cross-departmental coordination is simplified, and safety/compliance obligations (visitor sign-in, emergency evacuation procedures) are met.

Key responsibilities

• Ensure visitors and staff are greeted and directed consistently, creating a professional first impression and smooth entry experience
• Issue, activate, and deactivate access badges
• Coordinate quarterly access control audits
• Manage Security Key Card Access Transaction System (SKCATS)
• Greet all visitors, dealers, suppliers, contractors, and job candidates on arrival
• Confirm appointments and notify the relevant department/host of visitor arrival
• Provide a professional, welcoming first impression representing the company brand
• Handle general enquiries and direct visitors appropriately when hosts are unavailable
• Assist staff with day-to-day access issues (lost/forgotten badges, new starter access setup, temporary contractor access)
• Serve as contact for general office questions prior to escalation to relevant departments

About you

• Prior experience in reception, concierge or a customer service roles
• High School Certificate / Year 12 completion (or equivalent)
• First Aid Certificate (HLT AID011 or equivalent)
• Strong interpersonal and customer service skills (professional first impression)
• Strong knowledge of PC applications, e.g. Office 365
• Able to identify and troubleshoot basic IT issues, escalating more complex problems when required
• Demonstrate sound judgment and maintain discretion and confidentiality when handling sensitive information
• Ability to multitask across simultaneous visitor and staff needs
• Basic understanding of each department's function to route enquiries efficiently

Benefits

• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities
• Flexible Work Arrangements
• Growth and development opportunities via internal and external training
• Paid parental leave from day 1
• Comprehensive Employee Assistance Program
• Wellness Programs including Free Flu Vaccinations and Health Checks
• Paid volunteer days

About us

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come. As Australia's largest automotive OEM employer, Ford proudly has around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Australia is a key global development hub for Ford, and the local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide. Ford Australia's National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.