Security Dispatch Operator

The Security Dispatcher serves as the primary communication hub for facility safety, monitoring alarm systems, closed-circuit television (CCTV) feeds, and access control platforms. This role coordinates emergency responses, dispatches security personnel, and maintains accurate logs of all daily operational and emergency events.

Key Responsibilities

• System Monitoring: Monitor multi-site CCTV feeds, fire/life safety systems, intrusion detection sensors, and access control panels.
• Emergency Dispatch: Acknowledge and dispatch security officers or emergency responders during alarms, medical crises, or security breaches.
• Communication Management: Facilitate two-way radio and phone communications between field officers, management, and local law enforcement agencies.
• Incident Logging: Document all security incidents, visitor logs, and operational activities accurately in the digital incident management system.
• Alert Broadcasting: Operate mass notification systems to relay emergency instructions, lockdowns, or safety updates to personnel.

Qualifications & Skills

• Education: High school diploma or GED required
• Experience: 1–2 years of experience in a security dispatch center, emergency operations center, or central monitoring station is prefered.
• Technical Skills: Proficiency with security software (e.g., CAD programs, CCTV monitoring, Lenel, Genetec, or Avigilon systems).
• Soft Skills: Exceptional multitasking ability, calm demeanor under pressure, and clear verbal communication.

Pay: From $13.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person