Security Dispatcher

Citadel Security Group

We are hiring Security Dispatchers.

Applicants MUST be able to work swing and grave hours and be able to work weekends and holidays.

Having experience dispatching in a fast paced environment while multitasking is highly desirable. Computer use is a major component of this position. Being able to use and navigate programs while typing is a requirement.

To apply, submit your resume.

Overview

Join our dynamic security team as a Security Dispatcher, where your proactive communication skills and keen eye for detail will keep our facilities safe and secure. In this vital role, you will serve as the central communication hub, coordinating security operations, and responding swiftly to incidents. Your energetic approach and technical proficiency will ensure seamless internal communication, effective loss prevention, and a safe environment for staff and visitors alike. This paid position offers an exciting opportunity to develop your skills in security operations while making a meaningful impact on safety and security.

Responsibilities

• Dispatch security personnel promptly to incidents or alarms, coordinating responses efficiently through internal communication channels.
• Communicate clearly via phone and radio with team members, emergency responders, and other stakeholders to relay critical information accurately.
• Maintain detailed reports on incidents, surveillance activities, loss prevention efforts, and shift logs using strong writing skills.
• Conduct routine surveillance monitoring to identify potential security threats or violations of policies.
• Assist with conflict management by de-escalating situations through effective communication and conflict resolution techniques.

Qualifications

• Prior experience in law enforcement, dispatching, or security system monitoring is highly desirable.
• Excellent communication skills—both verbal and written—and the ability to handle high-pressure situations calmly.
• Basic math skills for report writing, incident documentation, and data entry tasks such as typing logs efficiently.
• Customer service orientation with a focus on internal communication and conflict management.
• Call center experience or phone communication skills that demonstrate professionalism in fast-paced environments.

Join us in creating a safe environment where technology meets vigilance! Your dedication to security excellence will help protect assets while supporting a positive experience for everyone on site. We value energetic individuals who thrive on responsibility and are eager to contribute their technical expertise in a rewarding role.

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you ABLE and WILLING to work 1500-2330
• Are you ABLE and WILLING to work 1800-0230
• Are you ABLE and WILLING to work 2300-0730
• Are you ABLE and WILLING to work Overtime, even on SHORT NOTICE
• Are you ABLE and WILLING to work weekends AND holidays
• Do you CURRENTLY live within 30 miles of Las Vegas
• Have you EVER worked for Citadel Security Group in this OR any other market

Experience:

• PUBLIC SAFETY style of Dispatch: 1 year (Preferred)

License/Certification:

• UNARMED pilb certification (Required)

Work Location: In person