Security Executive

POSITION OBJECTIVE

The Security Executive is responsible for supporting the effective management of the hotel's security and safety operations to ensure the protection of guests, employees, visitors, hotel property, assets and confidential information. The position assists the Security Manager in maintaining a safe and secure environment through effective supervision, monitoring, incident prevention, emergency response, access control and enforcement of hotel security procedures and standards. The role requires close coordination with all hotel departments and relevant external authorities to identify and manage security risks, respond promptly to incidents and emergencies, and ensure compliance with established policies, procedures and applicable statutory requirements. The Security Executive also provides leadership and guidance to security personnel, promotes a strong security awareness culture among employees, and ensures that all security activities are carried out professionally while maintaining a high level of guest service.

JOB DESCRIPTION

• Assist the Security Manager in planning and coordinating daily security operations and ensure adequate security coverage across all areas of the hotel
• Brief, deploy and supervise Security Officers according to operational requirements. Monitor attendance, punctuality, grooming, discipline, performance and compliance with assigned duties
• Conduct regular patrols of guest and back-of-house areas, including guest floors, public areas, car parks, staff areas, plant rooms and other critical locations. Report and rectify security deficiencies promptly
• Monitor CCTV surveillance and other security systems to identify suspicious activities, unauthorized access or potential security incidents. Ensure security equipment is functioning properly and report defects for corrective action
• Attend to incidents involving theft, missing property, disturbances, unauthorized access, suspicious persons, accidents, guest complaints and other security matters. Conduct preliminary investigations and submit detailed reports to the Security Manager
• Ensure all lost and found items are handled, recorded, secured and returned in accordance with hotel procedures, maintaining proper documentation and chain of custody where applicable
• Respond to emergencies such as fire alarms, medical incidents, evacuation situations, bomb threats, suspicious packages, fights, security breaches and other emergencies. Coordinate with relevant departments and external emergency services when necessary
• Monitor staff and contractor access to restricted areas and ensure compliance with access control procedures. Assist in controlling and monitoring the issuance, return and use of security keys, access cards and other security devices
• Maintain accurate records of incidents, patrols, investigations, security occurrences, access control activities and other relevant matters. Prepare daily, weekly and monthly reports as required
• Identify recurring security issues, potential vulnerabilities and operational risks, and recommend practical measures to improve the hotel's overall security and safety standards

REQUIREMENTS

• Proven experience in hotel security, hospitality security, law enforcement, military, security services or a related field
• Good knowledge of security procedures, access control, CCTV monitoring, incident investigation and emergency response
• Strong observation, problem-solving and decision-making skills
• Good communication and interpersonal skills, with the ability to deal professionally with guests, employees, contractors and external authorities
• Physically fit and able to work on a shift basis, including weekends and public holidays
• Ability to remain calm and professional when handling emergencies, conflicts and difficult situations
• High level of integrity, discipline, responsibility and confidentiality
• Strong leadership skills with the ability to supervise, motivate and develop security personnel
• Professional appearance and attitude with a strong commitment to guest safety and service excellence