Security Field Supervisor (Unarmed)

About Sylver ProtectionsSylver Protections, Inc. is a licensed New York State Watch, Guard & Patrol agency providing unarmed, uniformed security services to commercial, retail, and institutional clients across New York City. We are a growing, minority-owned firm built on reliability and professionalism.Position SummaryThe Security Field Supervisor leads our guard force across all five NYC boroughs - hiring, training, managing, and inspecting our unarmed officers, and ensuring every post is fully covered and performing to standard.Responsibilities- Recruit, interview, and onboard new security guards- Train guards on post orders, NYS DCJS requirements, customer service, and emergency procedures- Supervise and manage the guard force across all 5 boroughs; conduct regular in-person post inspections- Ensure 100% shift coverage; manage call-offs and arrange last-minute replacements- Enforce uniform, attendance, and conduct standards; coach and discipline as needed- Respond to incidents and ensure timely, accurate incident reports- Serve as on-site point of contact; maintain strong relationships with guards and clients- Track guard license/registration expirations and ensure compliance- Report to the office 1-2 days per week as needed; field the remaining daysRequirements- 2-3+ years security SUPERVISORY experience (managing/leading guards) - not general guard experience alone- Active NYS DOS Security Guard registration (8-Hr Pre-Assignment + 16-Hr OJT completed)- Valid NYS driver's license and reliable transportation (must cover all 5 boroughs)- High school diploma or GED required; associate's or bachelor's degree a plus- Strong leadership, communication, and problem-solving skills- Ability to manage coverage and last-minute schedule changes- Professional appearance; fluent English- Able to pass background check and drug screening- Comfortable with scheduling / guard-tour smartphone apps- Authorized to work in the United StatesPreferred- Experience hiring and training security personnel- Familiarity with NYC commercial/retail client sitesJob Summary

We are seeking a dynamic and vigilant Security Field Supervisor (Unarmed) to lead our security operations across various client sites. In this role, you will oversee unarmed security personnel, ensure compliance with safety protocols, and maintain a secure environment through proactive patrolling, surveillance, and incident management. Your leadership will be instrumental in safeguarding assets, people, and property while delivering exceptional customer service. This position offers an exciting opportunity to apply your security expertise and supervisory skills in a fast-paced, safety-focused environment.

Duties

• Supervise and coordinate the daily activities of unarmed security officers across assigned sites to ensure effective coverage and adherence to security procedures.
• Conduct regular patrols of premises using CCTV surveillance systems and physical patrols to monitor for suspicious activity or safety hazards.
• Manage access control systems to verify authorized personnel, perform background checks, and regulate entry points.
• Respond promptly to incidents, emergencies, or alarms by executing established emergency response procedures including first aid, CPR, AED operation, and fire safety protocols.
• Write detailed incident reports documenting security breaches, accidents, or other significant events for review and follow-up.
• Perform conflict de-escalation techniques and conflict management to resolve disputes peacefully while maintaining safety.
• Train and mentor security staff on compliance with security regulations, heavy lifting techniques, manual handling, CCTV operation, Taser usage (if applicable), and other security best practices.

Requirements

• Proven experience in physical security or law enforcement roles with a strong understanding of surveillance systems such as CCTV and access control systems.
• Demonstrated ability to perform background checks and conduct thorough security screenings.
• Knowledge of emergency response procedures including first aid, CPR, AED operation, fire safety protocols, and incident report writing.
• Physical ability to perform patrolling duties including standing for long periods, heavy lifting, manual handling, and maintaining alertness during shifts.
• Excellent customer service skills with the ability to communicate effectively with diverse populations.
• Certifications in first aid, CPR/AED are highly desirable; Taser training is a plus but not mandatory.
• Strong conflict management skills with the ability to de-escalate tense situations calmly and professionally.
• Familiarity with heavy lifting requirements and compliance with all relevant security regulations is essential.

Join us in creating safe environments where people feel protected and valued! This paid position offers an engaging work environment where your leadership makes a real difference every day.

Pay: $25.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person