Security Front Desk | Reception

About the role

EGroup Protective Services Group Pty Ltd is seeking a motivated and experienced Data Centre Security Officer to join our team in Brisbane. This role provides security services to our valued client at a premium location and as a Data Centre Security Officer you will play a vital role in protecting the safety and assets of our customers.

What you'll be doing

Customer Experience Management

• Manage the end-to-end customer access experience.
• Administer the ticketing system, including approving, reviewing, and updating access requests (times, dates, contacts, scope of works, equipment movement forms, and more).
• Manage delivery tickets, including receiving and dispatching items for multiple departments and customers.
• Assist with loading dock operations, including use of walkie stackers and pallet jacks.
• Review and validate access levels via the customer portal and grant access accordingly.
• Confirm induction status and issue inductions where required.
• Follow the Security Operations Manual to ensure compliant access control while maintaining a strong customer focus.
• Act as key holder for customer racks and provide access in line with the authorised access matrix.
• Support Facilities with staging room housekeeping, including rubbish removal.
• Complete monthly customer reporting (rack maps, power monitoring data, access logs, and more).
• Manage inbound calls, including NOC overflow during business hours and all after-hours calls

Systems Management

• Monitor CCTV systems to ensure cameras are operational, correctly positioned, and recording
• Liaise with internal teams, operate and navigate key systems and identify and resolve system issues
• Communicate access procedures and requirements clearly via phone, email, intercom, and in person.
• Assess after hours calls and resolve without escalation where possible. If an escalation is required evaluate the requirement and alert the correct department as per standard procedures
• Create and manage customer/contractor profiles, photo capture and card creation.
• Raise incident reports for any abnormalities or security concerns.

Patrols & Monitoring

• Conduct scheduled patrols (visual and physical) in line with site and customer requirements using QR patrol systems.
• Identify and report issues such as alarms, unusual smells, or abnormal equipment noise on customer or critical infrastructure and escalate appropriately.
• OH&S Walk arounds & checklists

What we're looking for

• Minimum of 2+ years' experience in a similar role
• NV1 clearance (Highly Desirable) or willing to obtain
• Emergency Management/Response Experience
• Knowledge of Fire Control Panels, Access Control and CCTV systems
• An understanding of WH&S and the ability to identify & manage risks
• Ability to work in a team environment
• Vigilance, proactive and situational awareness
• Intermediate level with Microsoft suite of products including outlook, word and excel desirable
• Ability to be able to communicate with multiple stakeholders across various backgrounds

What we offer

At EGroup Protective Services Group, we value our employees and are committed to providing a supportive and rewarding work environment. As a member of our team, you'll enjoy competitive pay, flexible scheduling, and opportunities for career development. We also offer a range of benefits, including access to our employee assistance program and discounted rates on our security services.

About us

EGroup Protective Services Group is a leading provider of security solutions in Brisbane and the surrounding regions. With over 20 years of industry experience, we pride ourselves on delivering reliable, effective, and customer-focused security services. Our team of highly trained professionals is dedicated to keeping our clients safe and secure, enabling them to focus on their core business operations.

Apply now and join our dynamic team as a Data Centre Security Officer in Brisbane's metropolitan area.

M/L 4686000